Assistant Manager

KF; Mount Airy (MD); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligible

Vacation/PTO

Free meals

Medical benefits

401k match

Career development

Tuition reimbursement

Scholarships

Wellness programs

Discounts

Foundation programs

Job summary

KF is seeking an Assistant Manager at a KFC location in the United States. You will support the Restaurant General Manager, lead by example, train and recognize your team, and ensure brand standards are upheld to deliver memorable guest experiences.

You’ll manage daily operations in the RGM’s absence, drive performance, and contribute to P&L, inventory and labor planning. A 50-hour week with 40 hours at standard pay and 10 hours overtime awaits the right candidate.

Qualifications

• 2+ years of restaurant/retail management experience required.
• Strong leadership and coaching abilities with a focus on team development.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Oversee daily operations in the absence of the RGM.
• Model brand standards and drive exceptional guest experiences.
• Coach and recognize team members; recruit and hire talent as needed.
• Assist with P&L, inventory, and labor management to optimize performance.
• Ensure health, safety and food safety standards are met.

Skills

Restaurant management

Team leadership

Customer service

Communication

Tools

POS systems

Job description

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalates to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

IS THIS YOU?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!