Assistant Manager

KF; Ballenger Creek (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligible

Paid time off

Free meal each shift

Medical benefits from day 1

401k with 6% match

Career development

Tuition reimbursement

Health and wellness programs

Discounts on various services

KFC Foundation programs

Job summary

KF is seeking an Assistant Manager to support the Restaurant General Manager by upholding brand standards and inspiring the team to deliver unforgettable customer experiences. You’ll lead by example, train and recognize the team, and ensure operations run smoothly in the RGM’s absence.

You will work a 50-hour week with 40 paid at regular rate and 10 at time-and-a-half, balancing fast-paced duties with growth opportunities. Competitive pay and benefits accompany this role.

Qualifications

• 2+ years of restaurant/retail management experience.
• Assist with P&L management including cash control, inventory and labor.

Responsibilities

• Lead by example and train teammates to uphold brand standards.
• Oversee daily operations in the RGM's absence and drive high customer satisfaction.
• Provide ongoing feedback and address employee relations issues as needed.
• Recruit, interview and hire Team Members with a focus on equity and inclusion.
• Support with cost control, cash handling, and performance reviews.
• Review financial reports to optimize restaurant performance and safety.

Skills

Leadership

Coaching

Communication

Training

Recruiting

P&L management

Job description

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalates to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

IS THIS YOU?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!