Assistant Manager

KF; Silver Spring (MD); Sur place; USD 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonus eligible

Paid time off

Medical benefits from day 1

401k with match

Tuition reimbursement

Résumé du poste

KFC is seeking an Assistant Manager to support the Restaurant General Manager, uphold brand standards, and inspire the team to deliver unforgettable customer experiences. You will manage daily operations in the RGM's absence, lead by example, and focus on training, coaching, and recognizing staff to drive excellence.

You’ll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, reflecting a balanced and rewarding work experience.

Qualifications

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control procedures, maintaining inventory and analyzing financial reports.
• Ensure all employees receive proper training and resources.

Responsabilités

• Lead by example to train, coach and recognize your team.
• Take charge in the RGM's absence and oversee daily operations.
• Drive customer satisfaction by modeling the KFC Connect Success Routine and prioritizing guest needs.

Connaissances

Team leadership

Customer service

Communication

Hiring & recruiting

P&L management

Food safety

Description du poste

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalates to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

IS THIS YOU?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!