Assistant Manager

Popeyes-01d9eb60; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Popeyes is seeking an Assistant Manager to lead daily restaurant operations, drive profitability, and deliver exceptional guest service. The AM supports the Restaurant General Manager and directly manages 20-45 team members, ensuring brand standards and efficient operations.

This role emphasizes people development, inventory and cash controls, and maintaining a clean, compliant facility to meet guest expectations throughout each shift.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience, experience in management preferred.
• Some understanding of P&L interpretation and management to influence profitability.

Responsibilities

• Directs daily operations of a single Popeyes restaurant alongside the RGM.
• Leads team to achieve profitability, guest service and brand standards.
• Oversees inventory, cash controls and vendor interactions.
• Coaches and develops Shift Coordinators and team members to improve performance.
• Executes standard operating procedures and assists with scheduling and shift coverage.

Skills

Guest service

Team leadership

Cash handling

Education

High School Diploma or GED

Job description

POSITION OVERVIEW:The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYManages inventory costs and maintains inventory by performing Daily, Weekly and Monthly inventory inspectionsPlaces and receives inventory truck ordersMaintains and regularly monitors a list of all restaurant assetsEnsures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as requiredEnsures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)GUESTMotivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facilityPEOPLEProvides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSDirects restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesEnsures that restaurant upholds operational and brand standards*Performs duties of Hourly Shift Coordinator when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experience, experience in management preferredSome understanding of P&L interpretation and management to influence profitability