Assistant Manager

Papa Johns; Maryland Heights (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

A well-known pizza chain is seeking a Manager Designate to support the General Manager in ensuring compliance with product standards and customer service. The role includes team leadership, managing sales and profit goals, and maintaining inventory levels. Strong focus on training team members and enhancing customer satisfaction is essential. The ideal candidate should demonstrate leadership qualities, budgeting skills, and the ability to drive sales through effective marketing efforts.

Responsibilities

• Ensure compliance with product and customer service standards.
• Provide quality products by meeting company standards.
• Promote quality standards to team members.
• Manage sales goals through customer service and product training.
• Ensure food, labor and controllable costs stay within budget.
• Manage inventory levels to meet sales demands.

Job description

THIS IS A CORPORATE POSITION

Job Summary: The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager.

Duties and Responsibilities:

• Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun.
• Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.