Assistant Manager

Trojan Storage; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401k matching

Vacation time

Discounted storage

Education assistance

Employee assistance program

Residency opportunities

Mileage reimbursement

Growth opportunities

Work-life balance

Job summary

Trojan Storage is seeking an assistant manager to support daily operations across multiple self-storage locations. You will assist the property manager, handle rental and collection processes, and ensure clean, safe, and customer-friendly properties.

Expect independent work and daily/monthly checklists with hands-on involvement in both inside and outside tasks. You will contribute to sales goals by promoting units, guiding customers through the rental process, and maintaining high service

Qualifications

• Valid driver’s license, insurance, and transportation to travel between properties.
• 1 year of experience in a customer facing role preferred.
• Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and lift up to 35 lbs.

Responsibilities

• Supports the properties sales goals by promoting units and supplies, following up on leads and garnering reviews.
• Guides customers through the rental process, offering insurance and services, and conducting site tours.
• Performs daily cleaning and maintenance tasks and maintains curb appeal.
• Balances cash drawers, handles payments, and conducts daily/monthly checklists and inspections.
• Delivers excellent customer service via multi-channel communication and handles complaints.
• Delivers bank deposits and mail daily and maintains inventory of supplies.

Skills

Customer service

Communication

Cash handling

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities.

Medical, Dental, Vision, & Life Insurance | 401k Matching Program | Vacation Time

Discounted Storage | Education Assistance Program | Employee Assistance Program

Residency Opportunities (Performance & tenure required for eligibility) | Employee Discount Store

Work/Life Balance | Growth Opportunities | Mileage Reimbursement |And Much More…

Your Role:

Join our amazing company and start your career in Self-Storage today! The assistant manager’s role supports the day-to-day operations collaborating with the manager of the property. Reporting directly to their District Manager, this individual provides excellent customer service, manages the rental and collection process, and proactively maintains the properties cleanliness. This individual works independently, both inside and outside, completing daily and monthly checklists, and assists in the daily operations of the property.

Your Responsibilities:

• Supports the properties sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
• Guides customers through the rental process, including offering insurance, handling 3rd party products and services, and conducting site tours.
• Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
• Balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
• Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
• Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.

Qualifications:

• Valid driver’s license, insurance, and working transportation required to travel between properties or conduct other work-related business.
• 1 year of experience in a customer facing role preferred.
• Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
• Weekend availability and ability to work independently.
• Office skills including organizational skills, writing, basic math, and computer skills.
• Excellent communication and interpersonal skills with great decision-making ability.
• Strong customer service skills with a passion for helping others.

Andasol Management Inc. is an equal opportunity employer. Andasol does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail]