Roving Manager

Trojan Storage; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

Vacation Time

Discounted Storage

Education Assistance

Employee Assistance Program

Residency Opportunities

Mileage Reimbursement

Job summary

Trojan Storage is seeking a roving property manager to oversee day-to-day operations across assigned self-storage locations. You will report to the District Manager, ensuring excellent customer service, managing rentals and collections, and maintaining property upkeep.

You will lead a small team, handle cash deposits, perform daily checklists, and drive occupancy and performance KPIs while working independently on-site and in-between properties.

Qualifications

• 2 years of experience in a customer-facing role.
• 1 year of leadership or supervisory experience preferred.
• Valid driver’s license and ability to travel between properties.
• Strong written and verbal communication skills.
• Weekend availability and ability to work independently.

Responsibilities

• Achieve KPIs: site occupancy, site audit score, customer reviews, insurance penetration, and delinquency rates.
• Exceed sales goals by promoting units and services and following up on leads.
• Guide customers through the rental process, including insurance and site tours.
• Perform daily cleaning and maintenance tasks and keep property curb appeal.
• Handle cash, deposits, and daily/ monthly checklists; conduct inspections.
• Deliver excellent customer service through multi-channel communication and manage customer inquiries.
• Manage people and resources at the property level to ensure daily operations are completed.
• Provide temporary or extended management coverage at properties as needed.

Skills

Customer service

Leadership

Communication

Organization

Multi-tasking

Job description

Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities.

Medical, Dental, Vision, & Life Insurance | 401k Matching Program | Vacation Time

Discounted Storage | Education Assistance Program | Employee Assistance Program

Residency Opportunities (Performance & tenure required for eligibility) | Employee Discount Store

Work/Life Balance | Growth Opportunities | Mileage Reimbursement |And Much More…

Your Role:

Join our amazing company and start your career in Self-Storage today! The roving manager’s role oversees day-to-day operations and takes ownership of the property they are managing. Reporting directly to their District Manager, this individual provides excellent customer service, manages the rental and collection process, and proactively maintains the properties cleanliness. This individual works independently, both inside and outside, completing daily and monthly checklists, and is responsible for the daily operations of the property.

Your Responsibilities:

• Responsible for achieving the following Key Performance Indicators (KPIs): Site Occupancy, Site Audit Score, Customer Reviews, Insurance Penetration, and Annual Delinquency Percentages.
• Exceeds sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
• Expertly guides customers through the rental process, including offering insurance, handling 3rd party products and services, and conducting site tours.
• Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
• Conducts site auctions, balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
• Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
• Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.
• Manage the people and resources at the property level to ensure completion of daily operations.
• Provides temporary or extended management coverage at assigned properties due to vacancies, leaves of absence, staffing transitions, training needs, or other operational needs.

Qualifications:

• Valid driver’s license, insurance, and working transportation required to travel between properties or conduct other work‑related business.
• 2 years of experience in a customer facing role required.
• 1 year of leadership experience or a supervisory role preferred.
• Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
• Weekend availability and ability to work independently.
• Office skills including organizational skills, writing, basic math, and computer skills.
• Excellent communication and interpersonal skills with great decision‑making ability.
• Strong customer service skills with a passion for helping others.

Andasol Management Inc. is an equal opportunity employer. Andasoldoes not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us [e-mail]