Assistant Store Manager (Self Storage)

SecureSpace Management; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work-life balance

Career growth opportunities

Competitive starting pay + monthlyBONu

Paid Time Off

401(k) with generous matching

Medical, Dental, Vision benefits

50% Off 10x15 storage unit

Job summary

SecureSpace Self Storage is hiring an Assistant Store Manager to support the Store Manager and leadership team in driving sales, customer service, and store operations. You will help manage site metrics, guest experience, and maintenance tasks, while coordinating schedules and training new staff.

The role offers opportunities for internal advancement, a $1,500 retention bonus (paid after 720 and 1440 hours), and flexible scheduling with weekend work as needed.

Qualifications

• Experience in storage/retail/hospitality is required.
• Ability to communicate clearly in English, both verbal and written.
• Support to Store Manager and act as backup when needed.
• Customer oriented mindset with service focus.
• Proficiency with Microsoft Word and Excel.
• Ability to identify maintenance, safety, and fire issues.
• Willingness to travel to other locations occasionally.
• Strong conflict resolution and issue-handling skills.

Responsibilities

• Promote unit rentals, warranties, and moving supplies to beat sales targets and drive positive reviews.
• Guide new customers through the rental process for smooth transactions.
• Reach out to clients to confirm moving dates and ensure units are ready and secure.
• Manage past-due tenant accounts and process lien/auction paperwork.
• Deliver exceptional customer service and address client needs effectively.
• Conduct daily property inspections for security, cleanliness and upkeep.
• Perform light gardening and general maintenance tasks.
• Use power tools for property/grounds upkeep.
• Handle cleaning and maintenance chemicals for aesthetics.
• Communicate updates and recommendations to Store Manager and Leadership Team.
• Travel to nearby locations for scheduled shifts as needed.
• Be flexible for weekend/holiday work per schedule.
• Additional duties may be assigned.

Skills

1 year experience

Strong English

Back-up support

Customer service

MS Word/Excel

Maintenance safety

Travel willingness

Conflict resolution

Job description

Mission Statement

SecureSpace Self Storage is one of the fastest-growing self-storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and enhanced security features, SecureSpace Self Storage provides a high-quality experience our customers can count on at every store they visit.

Self-Storage Assistant Store Manager Scope of Position

The Assistant Store Manager plays a key role in supporting the Store Manager, Area Manager, and District Manager to achieve the store's goals. This position involves collaborating closely with the team to enhance sales and customer acquisition and manage vendor relationships, contributing to the store's overall success. Additionally, the Assistant Store Manager is involved in executing departmental projects and initiatives, always emphasizing teamwork by working effectively with staff and customers. Our office operates on weekends, yet we offer flexible scheduling options to promote a balanced work-life for our team.

The Assistant Store Manager will support efforts to maintain the store's alignment with brand expectations, including assisting with monitoring sales and occupancy statistics, ensuring a positive customer experience, maintaining cleanliness, and supporting facility operations.

What makes an Assistant Store Manager at a SecureSpace Self-Storage facility different than the other Storage opportunities?

• We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with SecureSpace.
• 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our Auctions are done online, no in-person auctions.
• Co-develop your shift schedules with your team, your input is valued and respected.

Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team TODAY.

To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a Recruiter for details!

Assistant Store Manager Skills and Experience:

• Minimum (1) year of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication
• Provides consistent support to the Store Manager and acts as a backup in their absence.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and quickly addressing and resolving issues.

Assistant Store Manager Responsibilities:

• Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging the acquisition of positive reviews.
• Helps guide new customers through the rental process, ensuring smooth and efficient transactions.
• Assists in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secure.
• Aids in managing the accounts of past-due tenants and supports the efficient processing of paperwork for the lien/auction process.
• Contributes to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
• Conducts daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep. This includes checking locks, cleaning units, stocking supplies, and performing light maintenance tasks.
• Performs light gardening work.
• Utilizes power tools for general maintenance of property and grounds.
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicates updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
• Shows flexibility in scheduling, being available for weekend and holiday work as needed,
• based on the facility manager’s hours and team schedules.
• This is not a comprehensive list of duties and job responsibilities. Additional duties may be assigned as necessary.

Assistant Store Manager Physical Requirements:

Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the position's physical requirements. SecureSpace Management LLC would attempt to satisfy requests if the accommodations needed are reasonable and would not result in undue hardship.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll-up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

Assistant Store Manager Work Habits:

• Must adhere to all SecureSpace Management LLC policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA Management LLC & SecureSpace Management LLC staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Assistant Store Manager Benefits

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• 50% Off 10x15 Storage Unit.

SecureSpace Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, honorable discharge veteran or military status, sexual orientation, gender identity or expression, or presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with ADA/ADAAA laws, providing reasonable accommodation. For accommodation needs during the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, contact HR at SecureSpace.