Assistant Manager

Workstream; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

IHOP is seeking an experienced assistant general manager to support the general manager in directing daily restaurant operations. The AGM will supervise staff, deliver performance feedback, set goals, and openly communicate business objectives to drive service quality and sales.

The ideal candidate will have strong leadership, organizational skills, and the ability to motivate teams, especially during busy or challenging periods.

Qualifications

• Degree in business administration or similar.
• Great interpersonal and communication skills.
• Strong problem-solving abilities.
• Good observation skills.
• Ability to deliver constructive criticism.
• Computer literate and basic math skills.
• An ability to identify weaknesses and provide coaching where necessary.

Responsibilities

• Cooperating with the general manager, and assisting with anything from project planning to staff management.
• Nurturing positive working relationships with staff.
• Delegating daily tasks.
• Addressing any issues in a timely fashion.
• Supervising staff and controlling merchandise.
• Ensuring company policies and procedures are followed.
• Setting a good example for staff.

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Coaching

Observation

Computer literacy

Education

Bachelor's degree in Business Administration

Job description

We are looking for an experienced assistant general manager to help the general manager in directing daily business operations. The assistant general manager should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The AGM must be able to competently perform duties in the absence of the general manager.

To be a successful assistant general manager, you should eagerly participate in educational and training opportunities. The AGM must be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills. The AGM should be firm, but also approachable.

Responsibilities:

• Cooperating with the general manager, and assisting with anything from project planning to staff management.
• Nurturing positive working relationships with staff.
• Delegating daily tasks.
• Addressing any issues in a timely fashion.
• Supervising staff and controlling merchandise.
• Ensuring company policies and procedures are followed.
• Setting a good example for staff.

Requirements:

• Degree in business administration or similar.
• Great interpersonal and communication skills.
• Strong problem-solving abilities.
• Good observation skills.
• An ability to deliver constructive criticism.
• Computer literate and basic Math skills.
• An ability to identify weaknesses and provide coaching where necessary.

Since 1958, IHOP has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant - a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.

This is just one of the many fun and exciting changes you can expect from IHOP. Because we know the shortest distance between two people is a smile.