Assistant Manager

Socket.dev; Huntsville (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and dental insurance

Merit-based pay increases

Advancement opportunities

Job summary

Scenthound in Huntsville, AL is seeking an assistant manager to lead store operations and provide superior customer service. You will manage a small team, handle revenue and daily budgets, and uphold our wellness-focused dog care standards.

The successful candidate will be hands-on, dependable, and able to work Saturdays, with a track record in retail or service environments. This role offers growth opportunities in a growing company and competitive compensation.

Qualifications

• Management experience required.
• Customer service experience in retail or service industry.
• Ability to lift up to 70 pounds and stand for long periods.

Responsibilities

• Lead and mentor the store team to prioritize dog wellness and safety.
• Provide leadership, guidance, and coaching for employees.
• Uphold quality standards through hands-on participation and training.
• Communicate information from upper management to the team promptly.
• Identify areas where help is needed and support scheduling and operations.
• Foster teamwork, open communication, and alignment with Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure the safety of dogs and team members at all times.

Skills

Leadership

Communication

Customer service

Team coaching

Recruiting

Problem-solving

Time management

Attention to detail

Job description

This is for our New Huntsville locations.

Perks and Benefits:

• Competitive compensation plan that includes bonuses and tips
• Medical and dental insurance benefits
• Merit-based pay increases
• Future advancement opportunity in a growing company

Who We Are Looking For

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care.

As the assistant manager, you will effectively be running your own small business. You will be managing the team, interacting with & serving customers, and managing revenue and cost budgets alongside the area manager.We are looking for a confident leader who is great with people, hardworking, and willing to learn. A successful assistant manager will be capable of managing operations of the store to Key Performance Indicators, while also willing to roll up their sleeves and help out wherever is needed. We are looking for someone who is an independent problem solver, adaptable, detail-oriented, and loves dogs!

Tasks:

• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the store employees
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Ability to work Saturdays

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services