Assistant Manager

Scenthound Birmingham, AL; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation plan

Medical and dental insurance

Merit-based pay increases

Future advancement opportunities

Job summary

A leading dog grooming company in Birmingham, AL is looking for an Assistant Manager to effectively run the operations of the store. You will manage a team, provide leadership, and ensure the wellness and safety of dogs. Strong communication skills and management experience are essential, as well as the ability to resolve customer concerns. Benefits include competitive compensation and opportunities for advancement within a growing company.

Qualifications

• Management experience in retail or restaurant required.
• Customer service experience necessary.
• Ability to lift up to 70 pounds and stamina to stand for long periods.

Responsibilities

• Manage the team and interact with customers.
• Oversee operations and uphold quality standards.
• Resolve customer concerns and ensure safety of dogs.
• Communicate information from management to the team promptly.
• Foster teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure safety of dogs and team members at all times.

Skills

Effective communication

Leadership

Customer service

Problem-solving

Attention to detail

Time-management

Technology proficiency

Attention to detail

Computer proficiency

Accountability

Job description

Perks and Benefits:

• Competitive compensation plan that includes tips
• Medical and dental insurance benefits
• Merit-based pay increases
• Future advancement opportunity in a growing company

Who We Are Looking For

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care.

As the assistant manager, you will effectively be running your own small business. You will be managing the team, interacting with & serving customers, and managing revenue and cost budgets alongside the area manager.

We are looking for a confident leader who is great with people, hardworking, and willing to learn. A successful assistant manager will be capable of managing operations of the store to Key Performance Indicators, while also willing to roll up their sleeves and help out wherever is needed. We are looking for someone who is an independent problem solver, adaptable, detail-oriented, and loves dogs!

Tasks:

• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the store employees
• Uphold quality standards through hands-on participation, employee audits, and trainingPromptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Ability to work Saturdays

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services