Assistant Manager

Scenthound Birmingham, AL; Huntsville (AL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Bonuses and tips

Medical and dental insurance

Merit-based pay increases

Advancement opportunities

Job summary

Scenthound is seeking an Assistant Manager for our Huntsville location. You will run your own small business within the store, manage the team, engage with customers, and oversee revenue and costs with the area manager.

A confident leader who is adaptable, detail-oriented, and passionate about dogs is ideal. Responsibilities include maintaining a knowledgeable team focused on dog wellness, providing leadership and mentorship, and upholding quality standards through hands-on participation and

Qualifications

• Management or supervisory experience
• Customer service experience (retail or service)
• Strong leadership and communication skills
• Ability to train and mentor staff
• Attention to detail and problem solving

Responsibilities

• Lead and mentor store team to deliver high-quality dog wellness and safety standards
• Oversee daily store operations and ensure KPIs are met
• Coach and audit employees, and conduct training sessions
• Communicate updates from upper management to staff promptly
• Resolve customer concerns and manage client expectations
• Ensure safety of dogs and team members at all times

Tools

POS systems

Job description

This is for our New Huntsville locations.

Perks and Benefits:

• Competitive compensation plan that includes bonuses and tips
• Medical and dental insurance benefits
• Merit-based pay increases
• Future advancement opportunity in a growing company

Who We Are Looking For

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care.

As the assistant manager, you will effectively be running your own small business. You will be managing the team, interacting with & serving customers, and managing revenue and cost budgets alongside the area manager.

We are looking for a confident leader who is great with people, hardworking, and willing to learn. A successful assistant manager will be capable of managing operations of the store to Key Performance Indicators, while also willing to roll up their sleeves and help out wherever is needed. We are looking for someone who is an independent problem solver, adaptable, detail-oriented, and loves dogs!

Tasks:

• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the store employees
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Ability to work Saturdays

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services