Assistant Manager

SLICK Response Services; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Career development

Work-life balance

Pension plan

Job summary

SLICK Response Services LTD in Houston, TX is seeking an Assistant Manager to support service delivery and office operations. The role requires excellent multitasking, strong administrative and supervisory skills, and the ability to support the team’s operational tasks while ensuring high-quality frontline response services.

You will lead staff, track KPIs, help manage budgets, and coordinate policy implementation with the manager, contributing to a professional, client-focused environment that

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 3 years of experience in a similar role.
• Strong knowledge of management principles and customer service practices.
• Excellent organizational and leadership abilities.
• Strong communication and interpersonal skills.
• Proficiency with MS Office (Excel, Word).
• Ability to multitask and handle stressful situations.

Responsibilities

• Assist in day-to-day office management, including staff supervision and client servicing.
• Coordinate policy implementation with the manager.
• Track and meet KPIs.
• Help manage the company's budget by tracking expenses.
• Serve as initial contact for staff and clients with professional service.
• Participate in meetings, recording memos and minutes.
• Motivate and lead the team toward performance goals.

Skills

Multitasking

Leadership

Communication

Organizational skills

Interpersonal skills

Customer service

Stress management

Office management

Education

Bachelor's degree in Business Administration/Management/related field

Tools

MS Office (Excel, Word)

Job description

The Assistant Manager at SLICK Response Services LTD is a critical role, supporting various aspects of service delivery and office management. The ideal candidate is an excellent multitasker with strong administrative and supervisory skills, capable of providing support to the team's operational and administrative tasks while ensuring effective frontline response services are met.

Responsibilities

• Assist in the day-to-day management of the office, including staff management, client servicing, and overall operational efficiency
• Coordinate with the manager in the implementation of company policies and procedures
• Assist in tracking and meeting set Key Performance Indicators (KPIs)
• Help manage the company's budget. This includes tracking expenses and minimizing costs without compromising customer service quality
• Act as an initial contact point for staff and clients, maintaining a high level of professionalism and client service at all times
• Participate in regular meetings, recording memos and minutes
• Motivate and lead the team to reach their performance goals

Qualifications

• Bachelor's degree in Business Administration, Management, or related field
• Minimum of 3 years of experience in a similar role, preferably in customer support or service industry
• Extensive knowledge and understanding of management principles and customer service practices
• Excellent organizational and leadership abilities
• Strong communication and interpersonal skills
• Proficiency with office management software like MS Office (MS Excel, MS Word)
• Ability to multitask and handle stressful situations

Benefits

• Competitive compensation package
• Comprehensive health insurance benefits
• Opportunity for skill and career development
• Conducive work environment with a culture that values work-life balance
• Participation in a company-supported pension plan

The Assistant Manager will play a critical role in ensuring smooth operations at SLICK Response Services LTD, committed to offering excellent support to the team and ensuring our clients receive quality service. If you have the acumen for office management and the drive to keep operations in check, we'd like to meet you.