Assistant Manager

Elisabetta Franchi; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Monthly sales incentive

Full-time in-store position

Job summary

Elisabetta Franchi in Houston is seeking a proactive Sales Supervisor (Assistant Manager) to join our luxury boutique. The role blends sales leadership, clienteling, and boutique operations to drive growth while upholding brand standards.

The ideal candidate will have luxury retail experience, strong leadership, and the ability to build relationships with clients in a dynamic in-store environment. Competitive salary and incentives offered.

Qualifications

• Previous experience in luxury or premium fashion retail, supervising or leading a team.
• Proven ability to achieve sales targets and contribute to business growth.
• Experience in clienteling, CRM, and new client acquisition.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Proactive, ownership-driven approach with accountability.
• Flexible, autonomous, and capable in a dynamic retail environment.

Responsibilities

• Support daily boutique operations and ensure smooth store processes.
• Coordinate receiving, stock organization, replenishment, and inventory accuracy.
• Maintain brand standards and visual merchandising across the store.
• Assist opening/closing and oversee cash handling per policies.
• Coach and develop team; provide feedback to improve sales and service.
• Drive sales, meet monthly targets, and grow the client base.
• Build client relationships through personalized service and clienteling.
• Identify new client opportunities and local business development.
• Lead by example on the sales floor with a client-focused culture.
• Assist onboarding and ongoing development of new team members.

Skills

Luxury fashion sales

Leadership

Clienteling

CRM / client relationships

Sales targets

Job description

Elisabetta Franchi is seeking a proactive, commercially-driven Sales Supervisor (Assistant Manager) to join our luxury fashion boutique in Houston, Texas.

The ideal candidate will combine a strong sales mindset with excellent leadership skills, a passion for luxury fashion, and the ability to build long-term relationships with clients. This individual will support the daily operations of the boutique, coach and develop the team, maintain the highest brand standards, and actively contribute to business growth through client acquisition and personalized clienteling.

We are looking for someone who takes initiative, demonstrates ownership, and thrives in a dynamic retail environment, with the flexibility and adaptability to contribute to a growing business.

Key Responsibilities

Store Operations & Standards

• Support the day-to-day management of the boutique, ensuring smooth and efficient store operations.
• Coordinate daily activities, including merchandise receiving, stock organization, replenishment, and inventory accuracy.
• Maintain visual merchandising standards in accordance with brand guidelines.
• Ensure the boutique consistently reflects the brand's image, presentation, and service expectations.
• Support store opening and closing procedures in collaboration with the team.
• Oversee cash register operations, cash handling, and bank deposits, following company policies and procedures.
• Identify operational challenges proactively and implement effective solutions in coordination with store management.

Sales Performance & Business Development

• Drive sales performance and contribute to the achievement of monthly sales targets and key performance indicators.
• Take an active and proactive approach to acquiring new clients and expanding the boutique's customer base.
• Develop and maintain strong client relationships through personalized service, consistent follow-up, and effective clienteling.
• Build a local network of potential clients and identify opportunities for outreach, appointments, and business development.
• Monitor individual and store performance, identifying opportunities to improve conversion, average transaction value, units per transaction, and client retention.
• Translate brand direction and commercial priorities into effective daily sales activities.
• Support the Store Manager in coaching, training, and developing team members.
• Provide regular, constructive feedback to improve sales performance, product knowledge, and service standards.
• Lead by example on the sales floor, promoting a client-focused, collaborative, and results-oriented culture.
• Help organize daily priorities and ensure accountability for individual and team objectives.
• Support onboarding and the continuous development of new team members.

Brand Representation & Client Experience

• Demonstrate a strong understanding of the brand's identity, collections, positioning, and target clientele.
• Deliver an elevated, personalized shopping experience consistent with luxury retail expectations.
• Build authentic relationships with clients and represent the brand professionally in all interactions.
• Maintain strong product knowledge and communicate the value, craftsmanship, and distinctive characteristics of the collections.

Candidate Profile

• Previous experience in luxury, accessible luxury, premium fashion, or a comparable high-end retail environment.
• Previous experience in a supervisory, senior sales, or team leadership position preferred.
• Proven ability to achieve sales targets and contribute to business growth.
• Demonstrated experience in clienteling, customer relationship management, and client acquisition.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Commercial awareness and the ability to interpret sales performance indicators.
• A proactive, hands-on approach, with a strong sense of ownership and accountability.
• Flexibility, adaptability, and the ability to work independently in a dynamic retail environment.

What We Are Looking For

• A proactive business developer: Someone who actively identifies and pursues opportunities to attract new clients rather than relying exclusively on existing foot traffic.
• A natural relationship builder: Someone who understands the importance of networking, personalized service, and long-term client relationships.
• A strong brand ambassador: Someone who can authentically represent the brand and connect with its target clientele.
• An adaptable leader: Someone comfortable working in a medium-sized business environment, where flexibility, autonomy, and a hands-on approach are essential.
• A commercially minded professional: Someone who combines a passion for fashion with a clear focus on sales results, team development, and operational excellence.

Compensation & Incentives

Annual Base Salary: $60,000-65,000 USD, depending on experience and qualifications.

Monthly Sales Incentive:

• Achievement of 100% of the communicated monthly sales budget: bonus equivalent to 1% of the monthly sales budget.
• Achievement of 110% or more of the communicated monthly sales budget: additional 1%, for a total bonus equivalent to 2% of the monthly sales budget.
• Below 100% of the monthly sales budget: no bonus is payable.

Eligible benefits will be communicated during the recruitment process, in accordance with the company's applicable policies.

This is a full-time, in-store position requiring flexibility to support the boutique's operating schedule, including opening and closing shifts as needed.

If you are passionate about luxury fashion, motivated by commercial results, and excited to develop client relationships while supporting a high-performing team, we would love to hear from you.