Assistant Manager

SUHRCO Residential Properties; Ferndale (WA); On-site; USD 30,000 - 33,000; Full time

Job summary

SUHRCO Residential Properties in Washington state is seeking an Assistant Manager for a full-time role at one of our properties. You will handle leasing tasks, coordinate with residents, and support the property manager with daily operations.

Experience in sales, lease signing, and routine paperwork is preferred. The position requires customer service excellence, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• One+ years in customer service or leasing/assistant property management.
• Ability to work independently in a fast-paced environment.
• Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint and Excel).
• Excellent communication and interpersonal skills.
• Reliable, detail-oriented with strong problem-solving abilities.

Responsibilities

• Assist property manager with leasing training, traffic entry, marketing, maintenance, and office operations.
• Prepare routine correspondence, rental notices, and other letters and memos.
• Assist the property manager with resident relations and problem resolution.
• Enforce all lease terms and handle notices and eviction actions.
• Observe and follow Fair Housing, EO Employment, and Landlord Tenant laws.
• Manage accounts receivable and delinquencies.
• Create and audit resident files, ledgers, and all paperwork.
• Maintain accounts receivable including collecting rent, posting, deposits, and rent roll.
• Accurately complete daily, weekly, and monthly financial and leasing reports.
• Collect delinquent balances from previous residents.
• Lease apartments as needed.
• Shop competitive properties as needed.
• Process move-ins, move-outs, and lease renewals.
• Audit lease agreements and resident files for accuracy.
• Cover property operations in the absence of the property manager.

Skills

Customer service

Leasing

Property management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you looking for a fun, fast paced career opportunity working with a team of light-hearted, interesting and funny people? Then keep reading!

Opening for Assistant Manager at one of our properties to work full-time. This position requires knowledge in sales, lease signing, paperwork organization, light duty maintenance and light office cleaning. The person hired will work closely with the residents on a daily basis and must be customer service oriented.

Position Responsibilities:

• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
• Assist the property manager with resident relations and problem resolution.
• Enforce all terms of the lease agreement including serving notices and performing eviction actions
• Observe and follow all Fair Housing, Equal Opportunity Employment, and Landlord Tenant laws
• Manage accounts receivable and delinquencies
• Create and audit resident files, ledgers, and all other applicable paperwork
• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
• Collect delinquent account balances from previous residents.
• Lease apartments as needed.
• Responsible for shopping competitive properties.
• Processes move-ins, move-outs, and lease renewals.
• Audit all new and current lease agreements and resident files for accuracy.
• Assume responsibility for the operations of the property in the absence of the property manager.

Applicants must meet the following requirements:

• One+ years working in customer service and or leasing/assistant property management
• Positive, innovative approach to problem solving
• Basic level knowledge with On-site plus Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capabilities to read, write, comprehend, and converse in English.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Strong organizational and time-management skills.
• High school or equivalent (Preferred)
• This position requires someone who is dependable, detail-oriented, compassionate, demonstrates excellent interpersonal skills, and has strong customer service background.

The compensation range for this position is $22 - $24. This range represents the minimum and maximum compensation for the role. Actual compensation will be determined based on a variety of factors, including your skills, experience, and other job-related qualifications.