Assistant Community Manager

Harlan D Douglass Estate; Spokane (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Leasing bonuses

Job summary

Harlan D Douglass Estate is seeking an Assistant Manager to support the Community Manager in delivering a high-quality property experience. The role includes leasing apartments, presenting amenities, and negotiating terms with prospective tenants.

The position requires detail oriented multitaskers with strong customer service, sales, and organizational skills. A valid driver's license and ability to work a varied schedule are preferred as schedules may change with business needs.

Qualifications

• High school diploma or GED required or equivalent.
• Customer service and communication skills are essential.
• Strong organizational and time-management abilities.

Responsibilities

• Rent and lease apartments and present property positively.
• Determine needs of prospective customers and close deals.
• Run and verify application data and inform applicants of results.
• Document resident information and conduct daily property walks.
• Assist in retention strategies and leasing/marketing initiatives.
• Address resident questions professionally and promptly.

Skills

HIGH attention to detail

Excellent customer service

Leadership / Management

Sales/marketing

Organizational skills

Time management

Microsoft Office

Business math

Written and verbal communication

Adaptability to changing plans

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Objective

The Assistant managers goal is to assist the Community Manager. Assist in ensuring a quality product is consistently being presented on all aspects of the property.

Compensation

$21 - $22 Per Hour. + Leasing bonuses.

Essential Job Functions

• Rent/Lease Apartments
• Present property and amenities in a positive light to prospective tenants
• Determine needs of prospective customers
• Negotiate leasing terms and conditions and close deals
• Run and Verify application data (employment, rental) & informing applicants of results
• Recording and updating details of prospective residents into the database consistently and efficiently
• Conduct Daily property walks
• Assist Community Manager in Resident Retention Strategies
• Implement leasing and marketing strategies
• Assist in presenting a well-maintained quality product (both interior and exterior)
• Inspect and document vacating units for condition left by resident
• Inspect and document vacant homes for condition and to ensure they are rent ready per company standards
• Inspect grounds, models, and community office daily
• Organize resident retention functions including parties and newsletters
• Accept rent payments, deposits and other applicable monies
• Addressing resident questions/concerns professionally and efficiently
• All other tasks as assigned

Requirements

Skills

• HIGH attention to detail
• Excellent customer service skills (written and verbal)
• Leadership /Management skills
• Sales/marketing skills
• Advanced organizational/administrative (Meticulously organized)
• Time management skills
• Advanced computer skills (Microsoft Office, online advertising)
• Business mathematical skills (Add, subtract, multiply, and divide whole numbers, fractions, and decimals)
• Verbal and written communications skills
• Ability to independently and efficiently prioritize and re-prioritize throughout the day
• Comfortable and flexible with plans changing daily/hourly depending on business
• Strong memory for details that can be accurately recollected long after they were seen/read/spoken about
• Confident, accurate, and efficient computer skills
• Strong ability to clearly, concisely and accurately communicate with fellow employees and clients
• Resourceful and willing to use tools to problem solve prior to bringing it to the supervisor's attention
• Self-starter that is confident and able to identify areas of needed improvement and do something about it without a prompting from superiors

Education

High school diploma or GED. Ability to read, write, speak and understand English.

Experience

Management and/or apartment leasing experience preferred (not required).

Equipment

Position requires individuals to furnish their own vehicle to pick up supplies and perform other duties as necessary.

Attendance/Schedule

Regular work schedule for this position will be 5 days (Typically Tuesday - Saturday) a week 8:00 AM to 5 PM (hours vary depend on the location). The individual must be punctual and accountable. This position requires ability to work any day of the week, any week of the year and to serve on call as necessary. The individual must attend all training classes and meetings as scheduled.

Work schedules are subject to change.