Assistant Manager

eMagine; Eastpointe (MI); On-site; USD 65,000 - 80,000; Full time

Job summary

eMagine is seeking an Assistant Manager to lead daily theatre operations and-model excellent guest service. You will open/close the building, manage shift operations end-to-end, and coach team members to uphold company values and policies.

In a fast-paced environment, you will monitor guest satisfaction, handle guest recovery, supervise staff recruitment and training, ensure safety compliance, and collaborate with leadership to drive results while maintaining a premier movie-going experience.

Qualifications

• Previous customer service and leadership experience required.
• 1–2 years of theatre experience preferred.
• Strong commitment to delivering high-quality, guest-focused service.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Assist with opening and closing the building and nightly closing paperwork.
• Lead and mentor the team as Manager/Mentor on Duty (MOD).
• Monitor labor, cost of sales, and guest satisfaction.
• Identify opportunities to enhance the movie-going experience.
• Ensure compliance with safety, security, and regulatory requirements.
• Assign tasks and follow up to ensure efficient operations.
• Prepare shift deposits and daily floor management tasks.

Skills

Customer service

Leadership

Team mentoring

Operations

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

InformationThe Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.Key AccountabilitiesUnderstand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team membersEncourages and requires behaviors that align with the company’s core values and purpose.Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.Assist with the selection, training, development, and overall employment experience of staff.Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.Assist in the maintenance of proper emergency, safety, and security procedures.Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.Assist with other issues related to Daily Floor Management as needed.Previous customer service and leadership experience requireProven track record in a leadership role within a fast-paced environment1-2 years of theatre experience preferred Strong commitment to delivering high-quality service in a guest-focused environmentAbility to identify solutions, improve efficiencies, and drive resultsComfortable working in a fast-paced, results-oriented environmentProficiency in Microsoft Word, Excel, and PowerPoint