ASSISTANT MANAGER

Sunset Finance; Conway, Seattle (AR, WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to drive results through effective communication and customer engagement. This role involves making collection calls, managing delinquent accounts, and assisting in loan processing. Ideal candidates will demonstrate strong problem-solving abilities and leadership potential, as the company views this position as a stepping stone to branch management. Join a dynamic team where your contributions directly impact branch performance and customer satisfaction, all within a supportive environment that encourages professional growth.

Qualifications

• Experience in collections or finance industry is preferred.
• Strong communication and leadership skills are essential.

Responsibilities

• Conduct telephone collection calls and report activities.
• Assist in processing loan applications and customer payments.
• Prepare weekly and monthly reports for management.

Skills

Communication Skills

Problem Solving

Leadership

Bilingual

Computer Skills

Education

High School Diploma or Equivalent

Tools

Loan Software System

Job description

JOB SUMMARY

The Assistant Manager is responsible for GETTING RESULTS on his/her contact work by phone. This mainly consists of making contact via the telephone and scheduling office visits with customers. The Assistant Manager also assists the Branch Manager by selling products and services in order to meet an acceptable monthly branch profit.

DUTIES & ESSENTIAL JOB FUNCTIONS

The Assistant Manager's duty will be to complete delinquent telephone work as directed by the manager. Assistant Managers must have initiative and the ability to work independently. Candidates must have a valid driver's license, dependable transportation and current liability auto insurance coverage.

OTHER FUNCTIONS AND RESPONSIBILITIES

1. Makes telephone collection calls to delinquent customers and reports activities on each customer to the branch manager.
2. Adjusts past-due payments for current slow customers.
3. Assists in answering telephone, posting customer payments, inputting new and refinanced loans into the loan software system, processing loan applications, and preparing refinance and delinquency mail.
4. Participates in training development opportunities as directed by the Manager and District Supervisor.
5. Prepares weekly and monthly reports.
6. Maintains daily tabulation of delinquency report which is generated by the computer.
7. Gives customer's credit experience to inquiring creditors.
8. Assists in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.
9. Make Daily Deposit when assigned or if the Manager is not present.
10. Sell products and services offered.
11. It is the branch personnel's responsibility to consistently achieve company production standards.

The Assistant Manager is expected to PREPARE FOR MANAGEMENT. The company views all assistant managers as potential branch managers. ASM's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of CSR and Manager.

QUALIFICATIONS

Previous experience in collections or the finance industry and bilingual a plus. The Assistant Manager must have strong communication skills, the ability to lead, problem solving skills and computer skills.

REQUIRED

A high school diploma or equivalence is required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.