Assistant Manager

Wilcox & Flegel Oil Co; Centralia (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

RX

401(k) match

Paid vacation

Holidays

Job summary

Wilcox & Flegel Oil Co. is seeking an Assistant Manager to support daily operations at our Borst Park Flyways location. You will supervise shifts, coach staff, and ensure top-tier customer service while maintaining store standards.

Responsibilities include overseeing operations, cash handling, inventory, and safety compliance, with emphasis on training and developing team members to deliver an excellent shopping experience.

Qualifications

• Associates degree with 1 year or more in retail, food service, or customer service, with some supervisory experience preferred.
• Bachelor's degree in Business Administration or related field plus 2 years of relevant experience; supervisory experience preferred.

Responsibilities

• Lead and support team members during shifts, ensuring adherence to procedures and customer service standards.
• Model and uphold exceptional customer service, resolve inquiries and assist customers effectively.
• Oversee store cleanliness, stock levels, pricing, and display setup to meet company standards.
• Assist with cash handling, balancing registers, and loss prevention measures.
• Uphold safety and security protocols; collaborate with GM on maintenance and safety issues.

Skills

Customer service

Interpersonal skills

Organizational skills

People leadership

Education

Associates Degree with 1 year retail or customer service experience

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office Suite

ERP

Job description

We are looking to add an Assistant Manager to our Borst Park Flyways team!If you are looking for a place where you can make a positive impact on the day to day lives of our customers and our community, this is the opportunity you have been waiting for! Our team members come to us for our pay, benefits, and the stability that we offer, they stay for so much more!

We offer an industry-leading benefits package that includes the following:
Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

401(k) with a generous company match

120 Hours Paid Vacation Time
7 Paid Holidays

Working Holiday Pay

Volunteer Employee Program

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Company paid Medical Card renewal

Additional PTO - Bereavement and Jury Duty

Position Summary:

The Assistant Manager (AM) plays a key role in the daily operations of a convenience store, providing essential support to the General Manager (GM) and fostering a positive, customer-focused environment. As an AM, you will be responsible for overseeing team members during shifts, ensuring efficient store operations, and delivering excellent customer service. This position focuses on day-to-day people leadership, training, and store upkeep to meet company standards. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

• Team Leadership & Support

  • Assist with team member onboarding and training, ensuring new employees understand store procedures, customer service expectations, and company policies.
  • Provide guidance and daily supervision to team members, addressing questions and offering feedback to ensure adherence to standards.
  • Help foster a positive work environment that aligns with company values, encouraging teamwork and a customer-first approach.
  • Act as the primary point of contact in the GM's absence, handling day-to-day operations and escalating issues as needed.

• Customer Service

  • Model and uphold exceptional customer service standards, addressing customer inquiries and resolving minor complaints in a professional, timely manner.
  • Assist in monitoring customer satisfaction, providing feedback to team members, and suggesting improvements to enhance the overall shopping experience.
  • Ensure team members are knowledgeable about current promotions and product locations to assist customers effectively.

• Store Operations

  • Oversee store cleanliness, organization, and general upkeep, ensuring a safe and welcoming environment.
  • Conduct regular checks of store displays, stock levels, and product pricing to ensure compliance with company standards.
  • Implement daily checklists and procedures to maintain store organization, restocking, and cleanliness, particularly in high-traffic areas.
  • Assist with inventory counts, product rotation, and ordering as directed by the GM.

• Cash Management & Loss Prevention

  • Support cash-handling procedures by assisting with register operations, cash balancing, and accurate record-keeping.
  • Monitor registers for overages/shortages and ensure that transactions follow company policies and practices.
  • Help minimize shrinkage by observing potential loss prevention issues and escalating concerns to the GM.

• Safety & Compliance

  • Uphold all safety and security protocols, ensuring that team members understand and adhere to guidelines.
  • Conduct daily safety checks and assist with incident reports as needed, ensuring compliance with company procedures.
  • Communicate with the GM on any safety issues or maintenance needs to ensure a secure and well-functioning store environment.

Critical Core Competencies and Skills:

• Strong customer service skills and commitment to creating a positive customer experience.
• Effective interpersonal and communication skills with the ability to provide clear instructions and feedback.
• Strong organizational skills with attention to detail and an ability to handle multiple tasks efficiently.
• Reliable, adaptable, and able to handle changing demands in a fast-paced environment.

Minimum Education and Experience:

• Associates Degree with a 1 year of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

Preferred Education and Experience:

• Bachelors Degree in Business Administration or relevant field plus 2 years of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• NA

Equipment and Software Requirements:

• Cash register
• Microsoft Office Suite
• ERP

Position Location/Working Conditions/Equipment:

• Customer Locations

Physical Requirements:

• Typically standing or walking
• Typically bending, crouching, stooping
• Repetitive wrist, hand or finger movement
• Occasional lifting (40 lbs.)

Equipment:

• Office equipment
• Cash Register