Assistant Manager

Wilcox & Flegel Oil Co

Saint Helens (OR)

On-site

USD 38,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Medical & Dental

Vision

401(k) match

Paid time off

Holiday pay

Job summary

Wilcox & Flegel Oil Co in Saint Helens, OR seeks an Assistant Manager to support the GM, lead shifts, ensure smooth operations, and deliver customer-focused service in our convenience store.

You will train and supervise staff, manage daily tasks, uphold safety and loss-prevention standards, and represent our core values in a fast-paced retail environment. This role emphasizes leadership, reliability, and teamwork.

Qualifications

Associates degree with 1 year of retail or customer service experience; some supervisory experience preferred.
Bachelor's degree in Business Administration or relevant field with 2 years supervisory experience preferred.

Responsibilities

Oversee shifts and assist GM with daily store operations.
Provide onboarding and training to team members.
Deliver exceptional customer service and resolve complaints.
Maintain store cleanliness, stock, and pricing to company standards.
Ensure safety, cash handling, and loss prevention practices.

Skills

Customer service

Team leadership

Interpersonal communication

Organizational skills

Education

Associates Degree with 1 year experience

Bachelor's Degree with 2 years supervisory experience

Tools

Cash register

Microsoft Office Suite

ERP

Job description

We are looking to add an Assistant Manager to our St. Helens team!If you are looking for a place where you can make a positive impact on the day to day lives of our customers and our community, this is the opportunity you have been waiting for! Our team members come to us for our pay, benefits, and the stability that we offer, they stay for so much more!

We offer an industry-leading benefits package that includes the following:
Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

401(k) with a generous company match

120 Hours Paid Vacation Time
7 Paid Holidays

Working Holiday Pay

Volunteer Employee Program

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Company paid Medical Card renewal

Additional PTO - Bereavement and Jury Duty

Position Summary:

The Assistant Manager (AM) plays a key role in the daily operations of a convenience store, providing essential support to the General Manager (GM) and fostering a positive, customer-focused environment. As an AM, you will be responsible for overseeing team members during shifts, ensuring efficient store operations, and delivering excellent customer service. This position focuses on day-to-day people leadership, training, and store upkeep to meet company standards. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

Team Leadership & Support
- Assist with team member onboarding and training, ensuring new employees understand store procedures, customer service expectations, and company policies.
- Provide guidance and daily supervision to team members, addressing questions and offering feedback to ensure adherence to standards.
- Help foster a positive work environment that aligns with company values, encouraging teamwork and a customer-first approach.
- Act as the primary point of contact in the GM's absence, handling day-to-day operations and escalating issues as needed.
Customer Service
- Model and uphold exceptional customer service standards, addressing customer inquiries and resolving minor complaints in a professional, timely manner.
- Assist in monitoring customer satisfaction, providing feedback to team members, and suggesting improvements to enhance the overall shopping experience.
- Ensure team members are knowledgeable about current promotions and product locations to assist customers effectively.
Store Operations
- Oversee store cleanliness, organization, and general upkeep, ensuring a safe and welcoming environment.
- Conduct regular checks of store displays, stock levels, and product pricing to ensure compliance with company standards.
- Implement daily checklists and procedures to maintain store organization, restocking, and cleanliness, particularly in high-traffic areas.
- Assist with inventory counts, product rotation, and ordering as directed by the GM.
Cash Management & Loss Prevention
- Support cash-handling procedures by assisting with register operations, cash balancing, and accurate record-keeping.
- Monitor registers for overages/shortages and ensure that transactions follow company policies and practices.
- Help minimize shrinkage by observing potential loss prevention issues and escalating concerns to the GM.
Safety & Compliance
- Uphold all safety and security protocols, ensuring that team members understand and adhere to guidelines.
- Conduct daily safety checks and assist with incident reports as needed, ensuring compliance with company procedures.
- Communicate with the GM on any safety issues or maintenance needs to ensure a secure and well-functioning store environment.

Critical Core Competencies and Skills:

Strong customer service skills and commitment to creating a positive customer experience.
Effective interpersonal and communication skills with the ability to provide clear instructions and feedback.
Strong organizational skills with attention to detail and an ability to handle multiple tasks efficiently.
Reliable, adaptable, and able to handle changing demands in a fast-paced environment.

Minimum Education and Experience:

Associates Degree with a 1 year of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

Preferred Education and Experience:

Bachelors Degree in Business Administration or relevant field plus 2 years of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

Equipment and Software Requirements: