Assistant Manager

JCrew Stores / Ashe DC Grace Holmes, Inc.; United States; On-site; USD 24,452 - 30,720; Full time

Benefits offered by this job

Up to 60% discount on branded product

401(k) plan with company matching

Medical, dental, vision and life insurance

Paid Time Off (PTO) plan

Job summary

JCrew Stores / Ashe DC Grace Holmes, Inc. is seeking an Assistant Manager in the United States to lead store operations and enhance customer engagement. You will collaborate with the leadership team to maximize profitability and ensure best-in-class service.

Candidates should have 1-2 years of retail management experience and a passion for the brand. The position offers a competitive salary, discounts, 401(k) matching, and comprehensive healthcare coverage for full-time employees.

Qualifications

• 1-2 years of retail management experience.
• Passionate support for the brand and customers.
• Strong problem-solving skills and flexibility.

Responsibilities

• Support the Store Director to impact business results.
• Manage store operations and ensure accountability.
• Lead fit sessions to enhance product knowledge.

Skills

Retail management experience

Customer engagement

Problem-solving skills

Flexibility

Job description

Job Summary

As an Assistant Manager, you are part of the leadership team, helping to drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You provide immediate feedback and coaching to the sales team to maximize performance and collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

What You’ll Do

• Support the Store Director and Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist the Store Director and Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with the Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory and Madewell.
• Entertainment, travel, fitness and mobile‑technology discounts.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision and life insurance (full‑time).
• Paid Time Off (PTO) plan, including paid holidays (full‑time).
• Healthcare coverage and additional benefits for part‑time employees.

Equal Opportunity & Diversity

We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Compensation

Hourly Range: $17.75 – $22.30. The base salary offered will be determined based on location, job‑related knowledge, skills, and experience. Compensation is one component of J. Crew Group’s competitive total rewards strategy that also includes opportunities for bonus, benefits and perks.