Assistant Manager

Socket.dev; Bothell (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Vacation

Sick Pay

Paid meal while on shift

401(k)

401(k) employer match

Job summary

Socket.dev is seeking an Assistant Manager to oversee staff, ensure smooth restaurant operations, and handle escalated customer queries. The role includes stepping in for the General Manager when absent and maintaining a high standard of service.

Requirements include prior restaurant experience, supervisory responsibilities, and completion of corporate training. Certifications such as Food Handler and ServeSafe are required within specified timelines.

Qualifications

• Strong supervisory and leadership abilities.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills.
• Knowledge of food handling, safety, and restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• Spanish language ability is a plus.

Responsibilities

• Assist in managing hiring and training of restaurant staff.
• Coordinate with Manager to ensure proper staffing coverage.
• Ensure customer satisfaction across the dining experience.
• Handle customer complaints diplomatically.
• Assist with end-of-day financial reconciliation periodically.
• Oversee food preparation and hygiene compliance.
• Evaluate maintenance needs and coordinate repairs.

Skills

Supervisory skills

Customer service

Time management

Organizational skills

Food safety knowledge

MS Office

Spanish

Education

HS diploma or equivalent

ServeSafe certification

Tools

Microsoft Office Suite

Job description

Description

We are a rapidly growing fast casual restaurant group with a footprint across multiple locations. Our brand is known for its innovative approach to dining, commitment to quality, and a culture that champions growth, learning, and operational excellence. As we continue to expand, we are looking for an Assistant Manager who shares our passion for the restaurant industry and is eager to grow with us.

The Assistant Manager will oversee staff, ensure that business operations run smoothly and handle escalated customer queries. In addition, Assistant Managers take over the duties and responsibilities of the General Manager in the event of their absence.

Requirements

Role and Responsibilities

• Assists in managing the hiring and training of restaurant staff.
• Works with Manager in managing callouts to ensure proper coverage.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Works with Manager to develop, train, and ensure a great place to work.
• Works with Manager to conduct performance evaluations that are timely and constructive.
• Works with Manager to handle discipline and termination of employees in accordance with restaurant policy.
• Review and manage communications in our Burgermaster Corporate communication tool.
• Periodically assists with end of day financial reconciliation.
• Oversee and conduct daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluate and submit requests to the maintenance team for restaurant equipment repairs and maintenance
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• Strong oral and written communication, Spanish language a plus.

Education and Experience

• High school diploma or equivalent preferred.
• Previous restaurant experience required; management or supervisory experience preferred.
• Successful completion of corporate training program required.
• Food handler's permit required within 7 days of hire.
• ServeSafe certifications required within 1 year of hire to Supervisory role

Work Environment

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Time divided between desk work, working in restaurant, and meetings.
• Must be comfortable working long hours, including nights and weekends.

Benefits-Based on eligibility

• Medical
• Dental
• Vision
• Life
• Vacation
• Sick Pay
• Paid meal while on shift
• 401(k)
• 401(k) employer match

$30-$35 per hour