Assistant Manager

The Greater BoerneChamber of Commerce; Boerne (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Arrows Active Play Park is seeking an Assistant Manager to help the General Manager oversee daily operations of our indoor playground and cafe. You will coach staff, deliver exceptional customer service, and uphold safety and cleanliness standards to create memorable experiences for families.

In this hands-on role, you will lead by example, assist with hiring and training, manage daily tasks, and step in as Manager on Duty when needed. Evening, weekend, and holiday availability required.

Qualifications

• Leadership or supervisory experience in hospitality, retail, food service, childcare, family entertainment, or children’s ministry preferred.
• Experience working with children in daycare, preschool, camp, school, or children’s ministry is highly desirable.
• CPR and First Aid certification (or willingness to obtain after hire) preferred.
• Manager Food Handler Certification (or willingness to obtain after hire) required or preferred.

Responsibilities

• Lead and motivate team members by modeling professionalism and servant leadership.
• Assist with hiring, onboarding, training, and coaching new employees.
• Provide feedback to ensure high performance and accountability.
• Assign daily tasks and ensure they are completed efficiently.
• Act as Manager on Duty when needed.
• Welcome guests and ensure outstanding service.
• Build relationships with guests and resolve concerns quickly.
• Support parties, events, and group visits for smooth execution.
• Encourage engaging, memorable experiences for children.
• Ensure all child safety policies and procedures are followed.
• Monitor the playground for safe play and address unsafe behavior.
• Verify check-in/check-out procedures and wristband security.
• Respond to accidents and emergencies and complete incident reports.
• Maintain a safe, welcoming environment for children and families.
• Open and close procedures; ensure cleanliness and organization.
• Identify maintenance needs and communicate them promptly.
• Help manage labor efficiency and daily operational flow.
• Encourage upselling while enhancing guest experience.
• Support community events and marketing initiatives.
• Help achieve revenue and guest satisfaction goals.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Flexibility

CPR and First Aid

Manager Food Handler Certification

Job description

The Assistant Manager supports the General Manager in the daily operations of the indoor playground and café, ensuring every family enjoys a safe, clean, and memorable experience. This hands‑on leader coaches team members, provides exceptional customer service, maintains operational excellence, and steps into leadership whenever the General Manager is unavailable.

Key Responsibilities

Leadership & Team Development

• Lead and motivate team members by modeling professionalism, positivity, and servant leadership.
• Assist with hiring, onboarding, training, and coaching new employees.
• Provide ongoing feedback to ensure high performance and accountability.
• Assign daily tasks and ensure they are completed efficiently.
• Act as Manager on Duty when needed.

Customer Experience

• Welcome guests and ensure every family receives outstanding service.
• Build relationships with guests and resolve concerns quickly and professionally.
• Support birthday parties, special events, and group visits to ensure smooth execution.
• Encourage team members to create fun, engaging, and memorable experiences for every child.

Child Safety & Facility Supervision

• Ensure all child safety policies and procedures are consistently followed.
• Monitor the playground to promote safe play and address unsafe behavior immediately.
• Verify proper check-in/check-out procedures and wristband security.
• Respond appropriately to accidents and emergencies and complete incident reports.
• Maintain a safe, welcoming environment for children and families.

Operations & Cleanliness

• Assist with opening and closing procedures.
• Ensure the facility remains clean, sanitized, and organized throughout the day.
• Complete operational checklists and ensure company standards are met.
• Identify maintenance needs and communicate them promptly.
• Help manage labor efficiency and daily operational flow.

Sales & Business Growth

• Encourage upselling while focusing on enhancing the guest experience.
• Support community events and marketing initiatives.
• Help achieve revenue and guest satisfaction goals.

Qualifications

• Previous leadership or supervisory experience in hospitality, retail, food service, childcare, family entertainment, or children's ministry preferred.
• Experience working with children in a daycare, preschool, camp, school, or children's ministry is highly desirable.
• Strong leadership, communication, and problem-solving skills.
• Passion for serving children and families.
• Ability to multitask and remain calm in a fast-paced environment.
• CPR and First Aid certification (or willingness to obtain after hire) preferred.
• Manager Food Handler Certification (or willingness to obtain after hire).
• Must successfully pass a background check.
• Flexible availability, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 40 pounds.
• Comfortable working in both the playground and café environments.

What Success Looks Like

• Guests receive exceptional service from the moment they arrive until they leave.
• Children enjoy a safe, clean, and engaging environment.
• Employees are supported, motivated, and held accountable.
• Daily operations run smoothly and efficiently.
• The café and playground consistently meet high standards of cleanliness, safety, and hospitality.

Our Mission: To create a clean, safe, and welcoming place where children can play, parents can relax, and families can make lasting memories together through exceptional hospitality and genuine care

Additional Postings available from Arrows Active Play Park