Assistant Manager

Boca Paddle by CityPickle; Boca Raton (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Boca Paddle by CityPickle, located in Boca Raton, FL, seeks a personable Assistant Manager to join the Player Relations team. The role supports the Retail & Team Operations Manager and the General Manager in overseeing daily club operations, including pickleball, padel, events, recovery zone, and retail.

The position emphasizes leadership, guest experience, staff training, scheduling, and collaboration with Food & Beverage, Marketing, and Membership teams.

Qualifications

• 2 years of managerial experience required.
• Strong customer service and leadership skills.
• Flexible schedule including weekends/evenings.
• Experience with POS systems and iPads/laptops.

Responsibilities

• Monitor, train, and motivate staff to ensure productivity and a positive, collaborative work environment.
• Assist in creating and managing weekly schedules for staff and event coordinators.
• Coordinate with the Events team for seamless event operations.
• Work with Food & Beverage to maintain high guest experience standards.
• Assist Membership to maximize exposure during tours.
• Support retail operations, including inventory and orders.
• Collaborate with Marketing on on-site activations and promos.
• Deliver an exceptional customer experience for Boca Paddle guests.
• Establish relationships with vendors, sponsors, and partners as needed.

Skills

Customer service

Leadership

Multitasking

Flexible schedule

Tools

POS systems

iPads/laptops

Job description

CityPickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high-profile, seasonal activations.

Boca Paddle by CityPickle is a premier racquet sports and lifestyle destination redefining how people play, connect, and unwind. Located in Boca Raton, the club blends world-class pickleball and padel with elevated hospitality, offering member-driven experience anchored by exceptional service, vibrant community, and best-in-class facilities.

Position Overview

We are seeking a spirited, highly personable Assistant Manager to join our Player Relations team at our New Boca Paddle location in Boca Raton, FL. The Assistant Manager will support the Retail & Team Operations Manager and the General Manager in overseeing all aspects of day-to-day operations of the Club. This includes managing daily operations of pickleball, padel, special events, recovery zone and retail sales. The Assistant Manager may be delegated certain areas of responsibility based on their interest and expertise and should be able to provide leadership when the Retail and Team Operations Manager or GM is not on-site. The Assistant Manager should be a supportive and collaborative colleague who is dependable and can easily take on a leadership role, always possessing bright energy and positivity towards other team members and Boca Paddle’s guests.

Key Responsibilities

• Monitor, train, and motivate staff to ensure productivity and a positive, collaborative work environment
• Assist the Retail and Team Operations Manager in creating and managing weekly schedules for Player Relations Staff and On-Site Event Coordinators, adjusting staffing levels based on events and operational needs
• Coordinate with the Events team to ensure seamless execution of all event operations
• Work closely with the Food & Beverage team to assist members and guests to maintain the highest standards of quality, service, and guest experience
• Assist the Membership Manager to maximize fun and exposure to prospective members during Club tours
• Assist with retail operations, including inventory tracking, sales, and collaborating on new merchandise selections and orders
• Support facility management needs, including maintenance, repairs, cleaning, trash removal, and pest control coordination
• Collaborate with Marketing to execute on-site activations, support marketing initiatives, and proactively identify opportunities for additional marketing support
• Deliver an exceptional customer experience for all Boca Paddle guests
• Establish and maintain relationships with vendors, sponsors, and partners as needed
• Represent Boca Paddle in a manner consistent with the brand’s values and standards

Skills & Qualifications

• Friendly, trustworthy, and reliable with exceptional customer service skills
• Dependable, collaborative team player with strong leadership instincts
• Flexible schedule availability, including weekends and evenings
  • Club operating hours: 7 days a week, 7:00am - 10:00pm
• Comfortable using POS systems, iPads/laptops, and other technology
• Strong multitasker able to "wear many hats" in a fast-paced environment
• 2 years of managerial experience required
• Demonstrates integrity, credibility, and dedication to Boca Paddle’s mission
• Pickleball and/or Padel experience highly preferred

More Information

• Compensation: up to $28/hour.

Hours: up to 40 hours per week

CityPickle is committed to diversity, equity, and inclusion in our workplace. We encourage qualified individuals from all backgrounds to apply.