Product Specialist, Technology Solutions

Foundation for California Community Colleges; California (MO); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Remote-first workplace

PTO and holidays

Job summary

Foundation for California Community Colleges is seeking a Product Specialist, Technology Solutions to bridge business needs and technology, guiding product backlog and coordinating with cross-functional teams across California.

The role reports to the Product Manager, Technology Solutions and focuses on delivering high-quality, on-time initiatives within a remote-first framework, with a base salary in the stated range.

Qualifications

• Minimum of 2+ years of related work experience in project management of applications and/or websites.
• Proficiency in Microsoft Office, Google Suite, Zoom, and other collaboration tools.
• Experience with Atlassian products (JIRA, Confluence, Product Discovery, Service Desk); JIRA for task tracking preferred.
• Experience in setting and achieving Key Performance Indicators.
• Project management experience required.
• Agile project management experience preferred.
• Experience in education or non-profits is a plus.
• Experience in a technical support or user assistance role is preferred.
• Experience developing or contributing to support materials such as documentation, FAQs, or video guides.
• Exposure to ticketing or issue-tracking systems (e.g., Zendesk, ServiceNow, JIRA Service Desk) is a plus.

Responsibilities

• Own product vision and strategy discussions with senior product staff.
• Define and maintain the product roadmap, tracking milestones and progress.
• Lead evaluation of user and stakeholder feedback to shape roadmap updates.
• Drive exploration of new tools or technologies that advance product goals.
• Act as a liaison between internal stakeholders and the development team, clarifying requirements.
• Manage and prioritize a well-organized product backlog with clear user stories and acceptance criteria.
• Serve as Scrum Master: plan sprints, estimate effort, and drive Agile cadence.
• Lead testing coordination with QA and development to ensure features meet defined acceptance criteria.
• Lead market and user research to uncover trends, needs, and competitive insights.
• Drive collaboration across engineering, design, marketing, and other cross-functional teams.

Skills

Project management

MS Office

Google Suite

Agile

KPIs

Nonprofit experience

Technical support

Documentation

Ticketing systems

Product backlog ownership

Tools

JIRA

Confluence

Product Discovery

Service Desk

Job description

Product Specialist, Technology Solutions 100% Remote within California, Must reside in California

We are seeking a Product Specialist to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges - the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.

What You’ll Do

The Product Specialist, Technology Solutions owns the bridge between business needs and technology solutions. This role leads collaboration with stakeholders, manages cross-functional teams on behalf of product owners, and drives the product backlog to ensure timely, high-quality delivery. Reporting to the Product Manager, Technology Solutions, the specialist advances FoundationCCC’s mission through portfolio management of technology initiatives for internal programs, Collaborative Impact Partners, and the CCC Chancellor’s Office. These initiatives focus on systemic change within California Community Colleges and impacted communities through cross-departmental collaboration. The Product Specialist, Technology Solutions ensures projects are delivered on time, within budget, and to the highest quality standards. This role collaborates with members of the Product Success team and contributes to strategic initiatives that advance FoundationCCC’s mission. Own product vision and strategy discussions with senior product staff Define and maintain the product roadmap, tracking milestones and progress Lead evaluation of user & stakeholder feedback to shape roadmap updates Drive exploration of new tools or technologies that advance product goals Act as a liaison between internal stakeholders and the development team, clarifying requirements Manage and prioritize a well-organized product backlog with clear user stories and acceptance criteria Serve as Scrum Master: plan sprints, estimate effort, and drive Agile cadence Lead testing coordination with QA and development to ensure features meet defined acceptance criteria Lead market and user research to uncover trends, needs, and competitive insights Drive collaboration across engineering, design, marketing, and other cross-functional teams

Attributes for Success

• Minimum of 2+ years of related work experience in project management of applications and/or websites required


• Proficiency in Microsoft Office, Google Suite, Zoom, and other collaboration tools


• Experience with Atlassian products (JIRA, Confluence, Product Discovery, Service Desk); JIRA for task tracking preferred


• Experience in setting and achieving Key Performance Indicators


• Project management experience required


• Agile project management experience preferred


• Experience in education or non-profits is a plus


• Experience in a technical support or user assistance role is preferred


• Experience developing or contributing to support materials such as documentation, FAQs, or video guides


• Exposure to ticketing or issue-tracking systems (e.g., Zendesk, ServiceNow, JIRA Service Desk) is a plus

What we Offer

FoundationCCC is fully committed to a "remote-first" philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

• Competitive compensation, generous PTO, holidays


• Medical, dental, and vision plans


• Flexible Spending Accounts, and Health Savings Accounts (HSA)


• Employee Assistance Program (EAP), and Wellness offerings


• CalPERS retirement program and optional 403(b) and 457 Retirement plans


• Tuition reimbursement


• Public Service Loan Forgiveness certified employer

Budgeted Annual Salary Pay Range: $75,000.00 - $80,000.00 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.

If you have any questions, please email us at [e-mail].

The Foundation for California Community Colleges is the official nonprofit partner to the California Community Colleges, the largest and most diverse system of higher education in the nation. Our work reaches all 116 California Community Colleges across 73 districts and is designed to help improve the student experience and expand pathways to economic and social mobility across California. More specifically, we exist to benefit: Students: We believe in ensuring students from all backgrounds succeed in reaching their goals and improving their lives and their communities; Community Colleges: We believe in lifting up the California Community College system as the greatest gateway to a better future; and Communities: We believe in the power of community colleges to help their communities thrive.

Our projects and services seek to be at the forefront of innovation and excellence in higher education across five areas of impact: student success, workforce development, equity, community impact, and system support. To date, we’ve delivered hundreds of millions in grants, support, and cost savings to colleges and students to make this possible, with 85 cents of every dollar raised directly allocated to programs and services. We’re proud of our role in helping Californians build a better future for themselves and their families, but we know there’s more to be done. Join us. Learn more about working at the Foundation > Read the Foundation's Double Impact Strategic Plan > Location

Location

The Foundation’s main headquarters are based in Sacramento, California, though we offer remote opportunities throughout the entire state. We aim to hire a workforce reflective of the California communities we serve.