Assistant Impound Operations Lead

Guardian Fleet Services Inc.; Columbus (OH); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Paid Holidays

Two medical plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

PTO

Employee Assistance Program

Employee Referral Bonus

Résumé du poste

Guardian Fleet Services in Columbus, OH is seeking an Assistant Impound Manager to oversee daily vehicle impound operations, ensure regulatory compliance, and lead a team of drivers. The role involves managing documentation, coordinating with law enforcement, and maintaining accurate records.

The ideal candidate brings experience in towing/logistics or public administration, plus strong communication and leadership skills to resolve disputes and improve processes.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in vehicle towing, logistics, or public administration.
• Knowledge of Kentucky impound and vehicle code laws.
• Strong communication, organizational, and leadership skills.
• Ability to handle stressful or confrontational situations.
• Familiarity with inventory and recordkeeping systems.

Responsabilités

• Assist vehicle owners with reclaiming their vehicles and explain procedures, fees, and required documentation.
• Resolve disputes and handle customer complaints professionally; compile contracts with property owners.
• Ensure compliance with state and local regulations; maintain records for legal and auditing purposes; work with law enforcement and city officials on investigations.
• Train and supervise impound drivers; schedule shifts and assign tasks; ensure safety protocols are followed.

Connaissances

Strong communication

Organizational skills

Leadership

Vehicle towing experience

Logistics experience

Public administration experience

Formation

High school diploma or GED

College degree preferred

Outils

AutoReturn

Towbook

Description du poste

Guardian Fleet Services in Columbus, OH is seeking an Assistant Impound Manager to oversee daily vehicle impound operations, ensure regulatory compliance, and lead a team of drivers. The role involves managing documentation, coordinating with law enforcement, and maintaining accurate records.

The ideal candidate brings experience in towing/logistics or public administration, plus strong communication and leadership skills to resolve disputes and improve processes.