Assistant Manager - Room Operations

Westin Hotels & Resorts; Atlanta (GA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Westin Hotels & Resorts in Atlanta is seeking an entry level management position that supports day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services.

You will help with guest arrival/departure procedures and uphold the property’s cleanliness standards while striving for guest and employee satisfaction and achieving the operating budget.

Qualifications

• Education: high school diploma or GED with 3 years guest services/front desk/housekeeping experience.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 1 year in guest services/front desk/housekeeping.

Responsibilities

• Open/close Front Desk shifts and housekeeping duties; complete shift checklists.
• Review room operations reports and understand department functions (Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, Concierge).
• Schedule employees to meet business demands and track time/attendance.
• Assist in guest arrival/departure procedures and maintain cleanliness standards.
• Support in managing budgets and controlling expenses to meet goals.

Skills

Guest services experience

Front desk knowledge

Leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Additional Information

Job Number26140158

Job CategoryRooms & Guest Services Operations

Location210 Peachtree St. NW, ATLANTA GA 30303, United States VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $25.77-$28.85 per hour

Bonus Eligible: Y

Job SummaryEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.