Assistant Housekeeping Manager: Lead & Elevate Service

AJS Hotels; Louisville (KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Crowne Plaza Hotel - Louisville Airport is seeking an Assistant Housekeeping Manager to support the Housekeeping Operations Manager. The role covers supervision of Housekeeping, Laundry and Public Areas to maintain high cleanliness and guest satisfaction.

Emphasis on teamwork, integrity, and excellence across the department. The position involves interviewing candidates, conducting appraisals, training staff, maintaining documentation, and ensuring compliance with safety and policies while

Qualifications

• High School Diploma or Equivalent.
• 2 years’ experience as a manager in hospitality with positive leadership qualities.
• Bilingual English/Spanish highly desired; excellent communication skills verbally and written.
• Experience working in the Housekeeping department of high-volume property.
• Knowledge in basic sanitation and safety compliance requirements, including chemical handling and disposal.
• Provide legible communication
• Detail oriented in performing job functions with speed, and accuracy
• Easily adapts to change with a positive attitude
• Ability to prioritize and organize tasks
• Ability to follow specific directions thoroughly

Responsibilities

• Assist in hiring process for the Housekeeping Department by interviewing qualifying candidates.
• Conduct annual performance appraisals; counsel employees on improvements.
• Ensure documentation of terminations, counseling or coaching sessions, evaluations, etc., are accurate and filed.
• Assist in training and development of Housekeeping staff on policy and procedures.
• Maintain knowledge of industry trends and current technology to maximize revenue and maintain competitive position.
• Monitor training programs to ensure highest level of customer service.
• Assist in resolving customer complaints; follow through on guest reviews and feedback.
• Oversee lost and found procedures for housekeeping areas.
• Conduct department meetings and coordinate shift changes.
• Maintain knowledge of departmental policies and standards.
• Know correct maintenance and use of equipment; ensure proper use.
• Monitor sanitation, cleanliness, and organization of work areas.
• Know status of hotel room counts, arrivals, VIPs, events.
• Ensure staff clock-in; document lateness/absences and call-offs.
• Coordinate breaks and assign shift duties.
• Prepare and distribute assignment sheets; review priorities.
• Assign radios/keys/iPads; maintain security of keys.
• Communicate changes to assignments during shift.
• Inspect guest rooms, corridors, public areas, and service areas; report deficiencies.
• Ensure staff neatness and proper attire.
• Inspect equipment for availability and cleanliness; direct corrections as needed.
• Inspect public areas after cleaning; coordinate deficiencies with staff.
• Assist staff to ensure guest satisfaction.
• Report maintenance work orders.
• Monitor guest requests for timely completion.
• Manage time-clock punches.
• Complete paperwork and close-out with supervisor.
• Perform other duties as assigned.

Skills

Leadership

Communication

Time management

Detail oriented

Adaptability

Education

High School Diploma or Equivalent

College Degree preferred

Job description

Crowne Plaza Hotel - Louisville Airport is seeking an Assistant Housekeeping Manager to support the Housekeeping Operations Manager. The role covers supervision of Housekeeping, Laundry and Public Areas to maintain high cleanliness and guest satisfaction.

Emphasis on teamwork, integrity, and excellence across the department. The position involves interviewing candidates, conducting appraisals, training staff, maintaining documentation, and ensuring compliance with safety and policies while