Assistant Housekeeping Manager

Riggs D.C; Washington, Northern (District of Columbia, KY); Hybrid; USD 51,000 - 69,000; Full time

Job summary

Riggs Washington DC located in the Penn Quarter area seeks a proactive Housekeeping Operations role to support the Director of Housekeeping in daily duties and to help lead a diverse team including Room Attendants, House Persons and Public Space Attendants.

The role emphasizes teamwork, adaptability, and a readiness to ensure high cleanliness standards in a historic hotel with renowned facilities and dining venues. Competitive salary and benefits accompany the position.

Qualifications

• Hotel experience is not required, but a fun, welcoming personality is a must.
• Minimum 1–2 years hospitality experience is preferred.
• Ability to lift up to 25 lbs.
• Excellent communication skills are essential.
• Able to work in a fast-paced environment.
• Flexible schedule to meet business needs.
• Mostly day hours with weekends.

Responsibilities

• Assist the Director of Housekeeping in daily operations of the department.
• Coordinate efficient running of Housekeeping and Laundry/Valet daily.
• Submit required reports on time to relevant offices.
• Schedule staff based on rooming forecasts.
• Assist in ordering supplies to maintain par levels and budget.
• Inspect rooms, public areas, and back of house areas regularly for quality.

Skills

Hospitality experience

Communication skills

Team collaboration

Adaptable

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Who we're looking for

This position will work directly with the Executive Housekeeper and help lead a large and diverse staff of Room Attendants, House Persons and Public Space Attendants. The Riggs is a historical monument to a 130+ year legacy dating back to 1891. Ornate ceilings, brass and marble adorn this 181 room hotel with one of Washington's busiest restaurants and rooftop catering venues. To be considered you must thrive in a non-stop environment, possess leadership ability and have an open mind and an exceptional sense of humor. You must love finding solutions and working collaboratively within a team and proactively find new ways to create positive outcomes. The ability to be adaptable, calm, resourceful and efficient is in your DNA.

Core Essential Functions

Assist the Director of Housekeeping in daily operations of the Housekeeping Department, systems and SOP's. Coordinate the efficient running of the Housekeeping and Laundry/Valet departments on a daily basis. Ensure that all reports required by various offices in the hotel are submitted on a timely basis. Ensure that staff are scheduled based on rooming forecasts. Assist in the ordering of all supplies to ensure that par levels are maintained and that purchasing is in line with budget. Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are always maintained. Ensure that linen is properly controlled and ensure that quality of linen laundry service is reviewed daily. Perform and oversee administrative duties such as scheduling, payroll, purchasing and inventory management reports. Participate in all regular and ad hoc operational meetings as required. Manage projects and any other reasonable duties as required by hotel management. Ensure that disciplinary procedures are undertaken fairly and in accordance to hotel policies. Ensure operations meet all internal and external audit requirements. Work closely with Chief Engineer to oversee maintenance of all rooms and public areas as required. Work constantly with the Engineering Management team to ensure that any out of order rooms are returned to inventory expediently.

This position requires the following knowledge, skills and abilities

• Hotel Experience is not required – Fun and welcoming personality is a MUST
• A minimum of 1-2 years hospitality experience, especially in housekeeping, is preferred but not required
• Ability to lift up to 25 lbs. without any assistance.
• Excellent communication skills
• Able to work in a fast-paced environment
• Flexible schedule is required to meet the needs of the business
• This position will be required to work mostly days as well as weekends.

Salary: Starting at $60,000.00

Benefits

• Medical, dental, and vision insurance for full-time employees
• Six complimentary nights each year at any Lore Group hotel
• Lore Group employee and immediate family rates
• Lore Group friends and family rates
• 50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery
• 50% discount at Lore Group restaurants and bars
• Paid vacation days - entitlement increasing annually
• Nine paid holidays annually
• Seven paid sick days annually, as established in Washington, D.C.
• Company-paid life insurance equal to 1.5 times annual salary
• Employee Assistance Program
• Referral incentives
• 401(k) with a 5% match
• Training and development programs
• Additional perks through Cigna
• Complimentary employee meals - lunch and dinner daily
• Employee recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC

Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us.