Assistant Housekeeping Manager

Palm House; Florida; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Housekeeping Manager to support the daily operations of their housekeeping department. This role is pivotal in maintaining the highest standards of cleanliness and guest satisfaction. You will lead a dedicated team, ensuring that every corner of this luxury property reflects excellence. With a focus on training, team management, and operational efficiency, this position offers the opportunity to shape the future of hospitality in a vibrant environment. Join a passionate team committed to delivering exceptional experiences and be part of a legacy that redefines luxury living.

Qualifications

• 4+ years in housekeeping or cleaning roles with supervisory experience.
• Strong leadership and team management skills required.

Responsibilities

• Assist in planning and supervising daily housekeeping operations.
• Supervise and train housekeeping staff for efficiency and quality.

Skills

Leadership

Team Management

Organizational Skills

Communication

Cleaning Procedures

Time Management

Attention to Detail

Education

High School Diploma

Degree in Hospitality Management

Tools

Housekeeping Management Software

Job description

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Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it’s a destination—a place where the charm of Palm Beach’s rich history blends seamlessly with a fresh, contemporary vision of luxury living.

At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.

As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.

Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,

Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.

Job Overview

The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role involves supervising housekeeping staff, ensuring the cleanliness and maintenance of guest rooms and public areas, and maintaining high standards of service and sanitation. The Assistant Housekeeping Manager plays a key role in enhancing guest satisfaction through exceptional service and efficient operations.

Key Responsibilities

• Operational Support:
• Assist the Housekeeping Manager in planning, organizing, and supervising daily housekeeping operations.
• Ensure all guest rooms, public areas, and service areas are cleaned and maintained to the highest standards.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and adherence to quality standards.

• Team Supervision:
• Supervise and coordinate the activities of housekeeping staff, including room attendants, housemen, and supervisors.
• Train new staff members and provide ongoing training and support to existing staff.
• Schedule shifts and manage staffing levels to ensure adequate coverage and efficiency.

• Guest Service:
• Address and resolve guest complaints and requests related to housekeeping in a timely and professional manner.
• Ensure that special requests and preferences are handled promptly and to the guests' satisfaction.
• Monitor guest feedback and work with the Housekeeping Manager to implement improvements.

• Inventory and Supplies Management:
• Monitor inventory levels of cleaning supplies, linens, and equipment; order and replenish as needed.
• Ensure proper storage and handling of cleaning chemicals and supplies.
• Conduct regular audits of inventory to manage costs and reduce waste.

• Health and Safety Compliance:
• Ensure compliance with health and safety regulations, including proper use and storage of cleaning chemicals.
• Conduct safety training and enforce safety protocols to prevent accidents and injuries.
• Implement and oversee procedures for maintaining a safe and sanitary work environment.

• Administrative Duties:
• Assist in preparing reports on housekeeping operations, including staff performance, inventory usage, and maintenance issues.
• Maintain accurate records of room status, lost and found items, and any housekeeping-related incidents.
• Help manage departmental budgets and control expenses.

• Maintenance Coordination:
• Report and follow up on maintenance issues and repairs needed in guest rooms and public areas.
• Coordinate with the maintenance department to ensure timely resolution of issues.
  
  

Qualifications

• Previous experience in a housekeeping or cleaning role, with at least 4 years in a supervisory or assistant management position preferred.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Good communication and interpersonal skills.
• Knowledge of cleaning procedures, products, and equipment.
• Ability to handle multiple tasks and work efficiently under pressure.
  
  

Education And Experience

• High school diploma or equivalent; a degree in Hospitality Management or related field is a plus.
• Experience with housekeeping management software and systems is desirable.
  
  

Specific Job Knowledge, Skills And Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Strong leadership and team-building skills.
• Excellent organizational and time-management abilities.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficiency in housekeeping operations, including cleaning techniques, laundry management, and inventory control.
• Knowledge of health and safety regulations and procedures.
  
  

Licenses or Certificates

• Ability to obtain any government required licenses or certificates.
  
  

Grooming

• All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).
  
  

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)

Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L+R Hotels.

L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.

We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.

L+R Hotels invests where there is true potential, constantly developing our portfolio and guided by our long-term vision.

We are committed owners and build on the strengths of our properties and people, equally valuing our employees, guests, and partners.

Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.

The current portfolio includes some of the world’s most famous hotels, from Cliveden House, one of England’s finest country estates, to Italy’s Hotel Excelsior, home of the Venice International Film Festival.

Other UK hotels include Chewton Glen, an English estate on the South Coast; The Lygon Arms, a 14 th -century Coaching Inn in the Cotswold’s; 11 Cadogan Gardens in Chelsea, one of London’s most prestigious residential neighborhoods; The Mayfair Townhouse, which sits in the heart of the exclusive Mayfair district, and The Chelsea Townhouse, which opened in September 2023 just over the road from 11 Cadogan Gardens.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hotels and Motels

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