Assistant Housekeeping Manager

Ennismore; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

21c Museum Hotels in Durham, NC is seeking a Housekeeping Manager to supervise the housekeeping team and ensure the highest standards of cleanliness and guest satisfaction. The role involves training staff, managing daily operations, and coordinating with Engineering and Front Desk to resolve guest concerns.

The position requires strong organizational skills, the ability to manage budgets and schedules, and thorough knowledge of housekeeping procedures. Evening and event shifts may be required.

Qualifications

• Thorough knowledge of the housekeeping field.
• Ability to determine a course of action based on workplace policies and procedures.
• Supervision/management experience and skills.
• Ability to compile facts and figures.
• Ability to meet and maintain budget.
• Must be able to open, close, or work any shift during special events.
• Must be computer literate.

Responsibilities

• Supervise housekeeping employees and motivate the team through training and coaching.
• Inspect daily cleaning of guest rooms and public areas to meet 21c standards.
• Monitor expenses and ensure adequate staffing for top quality service.
• Respond to guest requests and resolve issues with front desk collaboration.
• Coordinate with Engineering to protect assets and safety.
• Log Lost and Found items and assist with inquiries.
• Assist Housekeeping Manager and participate in committees as needed.

Skills

Housekeeping knowledge

Supervision/management

Budgeting

Communication

Education

High school diploma or equivalent

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To:Housekeeping Manager

Supervises:Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required

General Purpose:AssiststheHousekeeping Managerin supervisingthe daily operations of the housekeeping staff, promoting a safe environment and quality serviceto achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

SpecificResponsibilities:

Supervise the housekeeping employees, motivate theteam throughtraining, development, empowerment, coaching,and counseling.

Recommend discipline and termination, as appropriate.

Supervise and inspect the daily cleaning of the guest rooms, public areas, and back ofhouse.

Ensure compliance with accident/loss preventive programs.

Achievea high level of cleanlinessand guest satisfaction.

Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.

Respond to guest requests, concerns and problems to ensure guest satisfaction.

Work with the front desk staff tohelp resolve guest issues that arise.

Refer and follow-up on maintenance issues/problems with Engineering to protect hotelassetsand to ensure a safeand accident free environment for guest and employees.

Log items into the Lost and Found and answer inquiriesfromguests to meet overall lost & foundsatisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff andproperty.

AssistHousekeeping Managermonitorsthe performance of roominspectors to ensure rooms are being cleaned and inspected to 21c standards.

Communicate within all departments of thehotel.

Responsible forlearning and being efficient usingthe 21c checkbook.This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.

Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Be able to manage the department in absence of the Housekeeping Manager

Scheduled days and times may vary based on needs.

Other duties as assigned by your supervisor or manager.

Qualifications

Athorough knowledge of theHousekeepingfield.

Ademonstratedability todetermineacourse of action based onknowledge of workplace policies and procedures

Supervision/managementexperience and skills.

Ability to compilefacts and figures.

Ability to meet andmaintainbudget.

Must be able to open, close, or work any shift duringspecial events.

Must be computer literate

Education/Formal Training:

High school diploma or equivalent

Experience:

Two to three full years of employment in a related position with this company or another organization.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm All your information will be kept confidential according to EEO guidelines.