Housekeeping - Houseperson

21c Museum Hotel; Bentonville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

21c Museum Hotels is seeking a housekeeping team member to clean public areas and guest rooms, following established standards. You will handle floors, carpets, upholstery, and supplies while ensuring guest satisfaction and safety.

Weekend and holiday availability is required. Prior experience is a plus, and a background check will be conducted to support a safe, welcoming environment at our Bentonville property.

Qualifications

• Knowledge of carpet care and tile care is helpful.
• Able to work a flexible schedule, including weekends and holidays.
• Must pass a background check.

Responsibilities

• Walks all assigned floors at beginning and end of shift.
• Removes service trays, trash and notes areas needing cleaning.
• Cleans and maintains public areas, stairs, elevators and service areas.
• Deep cleans guest rooms and maintains furniture/mattresses.
• Stocks linen closets with supplies and reports issues to supervision.
• Responds to guest requests and informs supervisors of issues.

Skills

Carpet care

Tile care

Buffing machines

Extractors

Education

High School Diploma/GED

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Applicants must be available to work weekends and holidays.

Job Description

Reports To: Housekeeping Manager or Housekeeping Supervisor

General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Specific Responsibilities:

Walks all assigned floors at beginning and end of shift. Removes service trays and any trash and notes any areas that need immediate cleaning.

Removes soiled linen, terry and trash from the housekeeping carts and takes to appropriate locations. Recycles bottles, cans, and papers in appropriate receptacles.

Maintains all carpets through extraction and spotting methods.

Protects our furniture from wear & tear through preventative maintenance, including the rotation of mattresses and box springs.

Deep cleans guest rooms: carpet, chairs, vacuuming behind furniture, metal vents and the tile floor in the bathroom area.

Cleans all public areas, elevators, service areas, stairwells etc. while maintaining safety and security.

Aids housekeepers as needed with removal of rollways and stripping of rooms.

Reports any missing/found items, damages, and maintenance issues.

Responds to guest requests and questions.

Reports guest issues and complaints to Executive Housekeeper or Housekeeping Supervisor.

Stocks linen closets with supplies (soap, shampoo etc.).

Other duties as assigned by your supervisor or manager.

Qualifications

Knowledge of carpet care, tile care, buffing machines, extractors a plus.

Able to work a flexible schedule, as times needed vary based on occupancy.

Must pass a background check.

Physical Requirements:

Must be able to lift up to 50 lbs and climb stairs numerous times daily.

Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.

Must be able to bend down and get on and off floor numerous times per day.

Education/Formal Training

High School Diploma/GED

Experience

Experience a plus, but not required.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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