Assistant Housekeeping Manager

Hotelandresortsolution; Durham, Northern (NC, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

21c Museum Hotels in Durham, NC is seeking a Housekeeping Manager to supervise daily operations, lead the housekeeping team, and ensure guest satisfaction while protecting assets and controlling costs. The role requires strong leadership, training, and adherence to safety standards.

You will coordinate with front desk and maintenance, monitor payroll and supplies, and implement procedures to maintain 21c standards. Weekend shifts and flexibility are expected for events.

Qualifications

• Supervision/management experience and skills.
• Ability to compile facts and figures; budget management.
• Strong communication and leadership abilities.
• Computer literacy and familiarity with hotel systems.

Responsibilities

• Supervise housekeeping employees and staff across shifts.
• Promote safety and cost control while maintaining high cleanliness standards.
• Coordinate with front desk and maintenance to resolve issues and protect assets.
• Assist Housekeeping Manager in scheduling and training; monitor payroll and supplies.
• Respond to guest requests and maintain guest satisfaction.
• Participate in hotel committees and special projects as assigned.

Skills

Supervision/management

Budgeting

Communication

Computer literacy

Education

High school diploma or equivalent

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

• Reports To:Housekeeping Manager
• Supervises:Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required
• General Purpose:AssiststheHousekeeping Managerin supervisingthe daily operations of the housekeeping staff, promoting a safe environment and quality serviceto achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
• SpecificResponsibilities:
• Supervise the housekeeping employees, motivate theteam throughtraining, development, empowerment, coaching,and counseling.
• Recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas, and back ofhouse.
• Ensure compliance with accident/loss preventive programs.
• Achievea high level of cleanlinessand guest satisfaction.
• Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Work with the front desk staff tohelp resolve guest issues that arise.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotelassetsand to ensure a safeand accident free environment for guest and employees.
• Log items into the Lost and Found and answer inquiriesfromguests to meet overall lost & foundsatisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff andproperty.
• AssistHousekeeping Managermonitorsthe performance of roominspectors to ensure rooms are being cleaned and inspected to 21c standards.
• Communicate within all departments of thehotel.
• Responsible forlearning and being efficient usingthe 21c checkbook.This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
• Be able to manage the department in absence of the Housekeeping Manager
• Scheduled days and times may vary based on needs.
• Other duties as assigned by your supervisor or manager.

Qualifications

• Athorough knowledge of theHousekeepingfield.
• Ademonstratedability todetermineacourse of action based onknowledge of workplace policies and procedures
• Supervision/managementexperience and skills.
• Ability to compilefacts and figures.
• Ability to meet andmaintainbudget.
• Must be able to open, close, or work any shift duringspecial events.
• Must be computer literate
• Education/Formal Training:
• High school diploma or equivalent
• Experience:
• Two to three full years of employment in a related position with this company or another organization.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm All your information will be kept confidential according to EEO guidelines.

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