Assistant housekeeping manager

Accor; North Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

21c Museum Hotels in North Carolina seeks a Housekeeping Supervisor to assist the Housekeeping Manager in daily operations, ensuring a safe environment and top guest satisfaction across rooms and public areas.

You will monitor expenses, supervise staff, coordinate with front desk and engineering, and uphold 21c standards. Requires leadership, budgeting, and computer literacy; flexibility for shifts and events.

Qualifications

• Two to three full years of related housekeeping experience.
• Ability to supervise teams and delegate tasks.
• Ability to meet and maintain budget.
• Must be able to open/close or work any shift during special events.
• Must be computer literate.

Responsibilities

• Supervise housekeeping employees and train staff.
• Inspect daily cleaning of guest rooms and public areas.
• Ensure compliance with safety and accident loss prevention programs.
• Respond to guest requests and resolve issues with front desk staff.
• Coordinate maintenance issues with Engineering to protect assets.
• Log items into Lost and Found and respond to inquiries.
• Assist Manager in monitoring payroll and supplies to control costs.
• Participate in special projects and committees.
• Be able to manage the department in absence of the Housekeeping Manager.

Skills

Supervisory experience

Budgeting

Computer literacy

Team leadership

Education

High school diploma or equivalent

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To:Housekeeping Manager

Supervises: Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required

General Purpose:AssiststheHousekeeping Managerin supervisingthe daily operations of the housekeeping staff, promoting a safe environment and quality serviceto achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Specific Responsibilities:

Supervise the housekeeping employees, motivate theteam throughtraining, development, empowerment, coaching,and counseling.

Recommend discipline and termination, as appropriate.

Supervise and inspect the daily cleaning of the guest rooms, public areas, and back ofhouse.

Ensure compliance with accident/loss preventive programs.

Achievea high level of cleanlinessand guest satisfaction.

Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.

Respond to guest requests, concerns and problems to ensure guest satisfaction.

Work with the front desk staff tohelp resolve guest issues that arise.

Refer and follow-up on maintenance issues/problems with Engineering to protect hotelassetsand to ensure a safeand accident free environment for guest and employees.

Log items into the Lost and Found and answer inquiriesfromguests to meet overall lost & foundsatisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff andproperty.

AssistHousekeeping Managermonitorsthe performance of roominspectors to ensure rooms are being cleaned and inspected to 21c standards.

Communicate within all departments of thehotel.

Responsible forlearning and being efficient usingthe 21c checkbook.This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.

Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Be able to manage the department in absence of the Housekeeping Manager

Scheduled days and times may vary based on needs.

Other duties as assigned by your supervisor or manager.

Qualifications

Athorough knowledge of theHousekeepingfield.

Ademonstratedability todetermineacourse of action based onknowledge of workplace policies and procedures

Supervision/managementexperience and skills.

Ability to compilefacts and figures.

Ability to meet andmaintainbudget.

Must be able to open, close, or work any shift duringspecial events.

Must be computer literate

Education/Formal Training:

High school diploma or equivalent

Experience:

Two to three full years of employment in a related position with this company or another organization.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: All your information will be kept confidential according to EEO guidelines.