Housekeeping - Houseperson

21c Museum Hotel; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

21c Museum Hotels is seeking a dedicated Housekeeping professional in Durham, NC to clean and prepare public areas and guest rooms, ensuring the highest standards of cleanliness and guest satisfaction. You will maintain carpets, tiles and furnishings, stock supplies, and assist with room readiness.

Responsibilities include cleaning public spaces, reporting issues, and supporting team members as needed while upholding safety and security guidelines.

Qualifications

• Must pass a background check.
• Able to lift up to 50 lbs and climb stairs.
• Must understand and follow verbal/written Instructions and communicate both verbally and in writing.

Responsibilities

• Cleans and maintains all public areas, elevators, and service areas to ensure guest satisfaction.
• Deep cleans guest rooms, including carpet, tiles and behind furniture.
• Reports any damages or maintenance issues.
• Stocks linen closets with supplies and assists with room readiness.

Skills

Carpet care

Tile care

Buffing machines

Extractors

Verbal/written communication

Education

High School Diploma/GED

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Housekeeping Manager or Housekeeping Supervisor

General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Specific Responsibilities:

Walks all assigned floors at beginning and end of shift. Removes service trays and any trash and notes any areas that need immediate cleaning.

Removes soiled linen, terry and trash from the housekeeping carts and takes to appropriate locations. Recycles bottles, cans, and papers in appropriate receptacles.

Maintains all carpets through extraction and spotting methods.

Protects our furniture from wear & tear through preventative maintenance, including the rotation of mattresses and box springs.

Deep cleans guest rooms: carpet, chairs, vacuuming behind furniture, metal vents and the tile floor in the bathroom area.

Cleans all public areas, elevators, service areas, stairwells etc. while maintaining safety and security.

Aids housekeepers as needed with removal of rollways and stripping of rooms.

Reports any missing/found items, damages, and maintenance issues.

Responds to guest requests and questions.

Reports guest issues and complaints to Executive Housekeeper or Housekeeping Supervisor.

Stocks linen closets with supplies (soap, shampoo etc.).

Other duties as assigned by your supervisor or manager.

Qualifications

Knowledge of carpet care, tile care, buffing machines, extractors a plus.

Able to work a flexible schedule, as times needed vary based on occupancy.

Must pass a background check.

Physical Requirements:

Must be able to lift up to 50 lbs and climb stairs numerous times daily.

Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.

Must be able to bend down and get on and off floor numerous times per day.

Education/Formal Training

High School Diploma/GED

Experience

Experience a plus, but not required.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm