Assistant Housekeeping Manager

Renaissance Denver Hotel & Conference Center; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Renaissance Denver Hotel & Conference Center is seeking an Assistant Housekeeping Manager to lead housekeeping operations in alignment with brand standards and sustainability goals. You will supervise and train associates, manage schedules, and uphold safety and guest service excellence.

Candidate should have at least one year of housekeeping supervisory experience and a high school diploma or equivalent. The role requires flexibility for varied shifts and physical tasks in a hospitalitiy

Qualifications

• 1 year housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring standards and HHM values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies.
• Inspect guest rooms, public areas and grounds for cleanliness and safety.
• Answer inquiries and resolve guests’ complaints and concerns.
• Prepare schedules based on occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders for supplies.

Skills

Team leadership

Staff training

Scheduling

Guest service

Policy adherence

Education

High School diploma or equivalent

Job description

Opportunity: Assistant Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It