Assistant Executive Housekeeper

The Westin DFW Airport; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Westin DFW Airport in Irving, TX seeks an Assistant Executive Housekeeper to maintain high cleanliness and safety standards across the hotel, aligning with brand and EarthView sustainability guidelines.

You will lead and train housekeeping staff, schedule shifts, inspect rooms and public areas, address guest inquiries, and uphold guest service scores. This role provides a clear path toward Executive Housekeeper and higher leadership, emphasizing teamwork and operational excellence.

Qualifications

• High School diploma or equivalent preferred.
• Two years housekeeping supervisor experience required.
• Ability to work holidays and weekends as needed.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries about hotel policies and resolve guest concerns and complaints.
• Observe and monitor staff performance to ensure efficient operations and policy adherence.
• Prepare schedules based on occupancy and assign duties and shifts, or notify vendors for staffing needs.
• Submit periodic inventory orders and manage supplies to ensure timely purchases.
• Communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the department and hotel operations.
• Follow EarthView sustainability guidelines and related practices.
• Practice safe work habits and participate in safety programs as directed.

Skills

Staff supervision

Training & coaching

Guest service standards

Job description

Opportunity: Assistant Executive Housekeeper

Perform functions related to ensuring the housekeeping department operates according to brand/hotel and sustainability standards to ensure a high level of guest satisfaction.

Potential Career Path

Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and service and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased timely.Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends or occasional alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It