Assistant Housekeeping Manager

Highgate Hotels, LP; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

Highgate Hotels, LP is seeking an Assistant Housekeeping Manager for The Atlas Hotel in Boston, Massachusetts. This role involves coordinating housekeeping functions, overseeing Room Attendants, and ensuring cleanliness and guest satisfaction.

The ideal candidate will possess a high school diploma, supervisory experience in a hotel environment, and strong communication skills. Compensation ranges between $65,000 and $70,000 annually, reflecting the responsibilities of this pivotal role.

Qualifications

• At least two to three years of experience in a hotel or related field.
• Ability to stand for the entire shift.
• Supervisory experience preferred.

Responsibilities

• Coordinate housekeeping functions and oversee daily assignments.
• Inspect Room Attendant's work for quality.
• Report progress on out-of-order rooms.

Skills

Attention to detail

Effective communication

Supervisory skills

Education

High School diploma or equivalent

College coursework in related field

Job description

Assistant Housekeeping Manager

Location: Boston, Massachusetts Property: The Atlas Hotel

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, and assumes all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant's work performance within assigned section daily to ensure standards and productivity levels are met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College coursework in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.

Compensation: $65,000 - $70,000 per year.