Room Attendant

Highgate; Boston (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

Highgate is seeking a Room Attendant for the Atlas Hotel in Boston. The successful candidate will be responsible for maintaining clean and attractive guestrooms while providing courteous service to all guests. Candidates should have a high school diploma and effective communication skills. The position entails thorough cleaning duties, restocking supplies, and ensuring overall guest satisfaction. It's important to exhibit a friendly demeanor and comply with hotel standards. This is an hourly position in Boston.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to stand during the entire shift.
• Effective communication skills with employees and guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock and prepare housekeeping carts for the next day.
• Ensure overall guest satisfaction.

Skills

Communication skills

Multitasking

Attention to detail

Customer service orientation

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

The Atlas Hotel – Room Attendant

Step into the future of hospitality at the new Atlas Hotel in Boston. The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas, and closets clean, organized, and vacuumed (when applicable).
• Restock and prepare housekeeping carts for the next day.
• Replenish chemical bottles as needed.
• Clean guestrooms with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the hotel standards.
• Sign into the Alice device to retrieve daily room assignments and follow procedures according to Highgate.
• Utilize Alice device to report maintenance issues and guest requests.
• Carry a phone with a Relay option at all times.
• Operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Adhere to the schedule for project cleaning of public areas and the outdoor terrace as needed.
• Maintain the stairwells to hotel standards.
• Practice safe work habits to ensure safety for guests, coworkers, and self.
• Return all keys and devices to the Housekeeping Office at the end of each shift.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and personal protective equipment (PPE).
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.