Assistant Hotel Manager: Lead Service & Guest Experience

Comfort Inn; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Comfort Inn in the Columbia, SC area is seeking an Assistant Hotel Manager to support daily hotel operations, including front desk, housekeeping, and F&B services, ensuring a welcoming guest experience.

You will help manage staff, monitor service quality, and assist with budgeting and promotions while maintaining brand standards and safety procedures. Flexible hours and visitor interactions are expected.

Qualifications

• Strong customer service and guest relation skills.
• Budgeting and cost control support.
• Sales ability for local marketing and upselling.
• Food & Beverage knowledge for breakfast/dining operations.
• Front desk duties experience, including check-in/check-out.
• Experience supervising hotel staff and leading diverse teams.
• Strong organization and time-management with multitasking.
• Excellent verbal and written communication; professional guest interaction.

Responsibilities

• Oversee daily hotel operations in collaboration with General Manager.
• Assist with staff scheduling and training on service standards.
• Monitor performance to maintain guest satisfaction.
• Assist with budgeting, cost control, and reporting.
• Support local sales and promotional efforts.
• Ensure brand standards, safety procedures, and policies followed.
• Handle guest inquiries and escalations; liaise with vendors.
• Identify and implement operational improvements to boost revenue and efficiency.

Skills

Customer service

Budgeting

Sales

F&B knowledge

Receptionist duties

Staff supervision

Organizational skills

Communication skills

Hotel software

MS Office

Education

High school diploma

Hospitality management education

Tools

MS Office

Hotel management software

Job description

Comfort Inn in the Columbia, SC area is seeking an Assistant Hotel Manager to support daily hotel operations, including front desk, housekeeping, and F&B services, ensuring a welcoming guest experience.

You will help manage staff, monitor service quality, and assist with budgeting and promotions while maintaining brand standards and safety procedures. Flexible hours and visitor interactions are expected.