Assistant Hotel Manager - (Grave) - GVR

Station Casinos; Henderson (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Station Casinos is seeking a Hotel Front Desk Supervisor to oversee daily front desk operations, including check-in/check-out procedures, guest account settlements, and balance maintenance.

You will coordinate with Housekeeping, Maintenance, Bell Service, and other departments, schedule staff, and assist the Hotel Manager with budgeting and occupancy forecasting to maximize revenue and guest satisfaction.

Qualifications

• Minimum 2 years of Hotel/Front Desk experience preferred.
• Ability to communicate effectively with Guests, Team Members and Management.
• Prior management experience in Hotel Operations/Front Desk preferred.
• Knowledge of AS-400 and LMS operating systems is required.
• Must be comfortable working with large databases and spreadsheets.

Responsibilities

• Oversee daily operations of Hotel Front Desk, including check-in/check-out and guest account settlements.
• Maintain and integrate communication between Front Desk and Hotel operations departments.
• Monitor and evaluate Team Members to ensure productivity and policy adherence.
• Schedule staff according to daily arrival and departure volume.
• Assist Hotel Manager with budgeting and forecasting focused on occupancy and revenue generation.
• Maintain supply stock ordering and proper records of staff adherence and counseling actions.

Skills

Front desk management

Team leadership

Communication skills

AS-400

Excel

Tools

Excel

Word

AS-400

LMS

Job description

Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and check-out procedures, Guest account settlement, and in-house account balance maintenance. Maintain and integrate effective communication between Front Desk and all Hotel operation departments, including Internal Maintenance, Housekeeping and Bell Service/Valet.Monitor and evaluate Team Members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by corporate and departmental standards. Schedule staff accordingly with regard to daily arrival and departure volume. Assist the Hotel Manager with budgeting and forecasting with the focus of long term occupancy and revenue generation. Maintain supply stock ordering. Maintain communication with Team Members to promote a positive work environment and maintain exemplary morale. Maintain proper records regarding Team Members’ adherence to policies and procedures, and required counseling and disciplinary action. Responsible for personal device/cellular phone for job related operational tasks, job duties, review of Company documents, etc.

Qualifications:

Minimum 2 years of Hotel/Front Desk experience preferred. Ability to communicate effectively with Guests, Team Members and Management. Prior management experience in Hotel Operations/Front Desk preferred.Ability to support and delegate duties. Ability to make decisions in a logical and time critical manner. Ability to handle multiple assignments in a time critical manner. Excellent communication skills, with emphasis on maintaining a team-oriented environment. Ability to plan, organize and follow through on special assignments and projects in a timely manner. Knowledge of AS-400 and LMS operating systems is required. Microsoft Word and Excel experience required. Must be comfortable working with large databases and spread sheets.