Hotel Group Coordinator - GVR

Durango Casino & Resort; Henderson (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV is seeking a self-motivated hotel administrator to manage group blocks, rooming lists, and master billing profiles. You will input delegate data, set up accounts, and maintain accurate charges while coordinating billing with the Accounting department.

Ideal candidates will have experience with AS400, Delphi FDC, and Passkey, plus at least one year in hotel administration. Strong communication skills and organization are essential for success in this role.

Qualifications

• Ability to communicate effectively with Guests, Team Members and Management.
• Friendly, outgoing personality.
• Excellent communication skills.
• Well organized and detail oriented.
• Must have knowledge of AS400, Delphi FDC and Passkey.
• Minimum one year hotel administration experience.

Responsibilities

• Input group blocks and rooming lists to set up and maintain billing.
• Input delegate lists for group blocks in LMS.
• Set up profiles for individual delegates and group master accounts.
• Establish and maintain communication with Meeting Planners; make necessary changes.
• Fax and email updated copies of rooming lists.
• Determine rooming lists for delegates and assign charges to master accounts; ensure billing profiles match reservations.
• Communicate daily with Sales and Catering regarding tasks to organize group information on arrival/departure.
• Responsible for billing, pulling back up information, verifying postings, creating manual receipts, and directing billing to Accounting.
• Handle disputes, determine accurate charges, and research disputes from Meeting Planners.

Skills

Communication skills

Organizational skills

Detail oriented

Interpersonal skills

Tools

AS400

Delphi FDC

Passkey

Job description

Self-motivated, outgoing person with excellent communication and organizational skills. Responsibilities include inputting group blocks and rooming lists to set up and maintain billing. Input delegate lists for group block in LMS. Block specific group needs. Set up profiles for individual delegate and group master accounts. Establish and maintain communication with Meeting Planners and make necessary changes requested. Fax and email updated copy of rooming lists. Determine rooming list for delegates, assign and maintain accordingly charges to master accounts. Insure billing profiles match reservations. Communicate daily with Sales and Catering departments regarding specific tasks needed to organize group information on arrival and/or departure.Responsible for billing, pulling back up information, verifying postings, creating manual receipts, and directing billing to the Accounting department. Responsible for handling disputes, determining accurate charges, and researching disputes from Meeting Planners.

Qualifications:

Ability to communicate effectively with Guest, Team Members and Management. Friendly, outgoing personality. Excellent communication skills. Well organized and detail oriented. Must have knowledge of AS400, Delphi FDC and Passkey.Minimum one year hotel administration experience.