Front Desk Manager-Full time

Valentino Hotels; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Valentino Hotels in New Orleans seeks a Front Desk Manager to lead daily guest services and front desk operations. You will supervise the team, ensure check-ins/outs run smoothly, and maintain high standards of professionalism.

Responsibilities include managing reservations, coordinating with bell/valet and housekeeping, handling guest concerns, and maintaining accurate guest accounts and incident reports. This role demands strong communication and organizational skills in a fast-paced setting.

Qualifications

• Minimum 2 years of supervisory or management experience in hospitality or related field.
• Excellent customer service and problem-solving skills.
• Proficiency in property management systems and hotel software preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and stay composed in a fast-paced environment.

Responsibilities

• Oversee all aspects of guest services, including check-ins and check-outs.
• Monitor Bell and Valet staff to ensure seamless guest support.
• Respond to guest complaints promptly with satisfactory resolutions.
• Verify housekeeping readiness and prepare rooms for occupancy.
• Manage reservations, modifications, and cancellations accurately.
• Ensure proper documentation and reporting of operational issues.

Skills

Leadership

Customer service

Communication

Multitasking

Problem-solving

Tools

Property management systems

Job description

Description

The Front Desk Manager plays a key role in overseeing the daily operations of the Front Desk and guest service functions at the hotel. Reporting directly to the General Manager, this role is responsible for leading the Front Desk team to deliver exceptional guest experiences, ensuring smooth operations, and maintaining high standards of professionalism and efficiency. The ideal candidate will possess strong leadership, organizational, and communication skills to successfully manage the team and support hotel operations.

Essential Duties and Responsibilities (include but are not limited to)

Guest Services

• Oversee all aspects of guest services, including check-ins, check-outs, and guest requests.
• Monitor the activities of the Bell and Valet staff to ensure seamless guest support and service.
• Respond to guest complaints or concerns promptly, ensuring satisfactory resolutions.

Hotel Operations

• Verify that housekeeping activities are completed to prepare rooms for occupancy.
• Maintain working knowledge of hotel rates, promotions, and package programs.
• Accurately process cash receipts, credits, and charges to guest accounts.
• Manage mail, packages, phone calls, and messages efficiently.
• Ensure daily preparation of pass-on log, incident/accident reports, and other operational documentation.
• Process reservation requests, modifications, and cancellations accurately.
• Document and report maintenance issues to the appropriate department for resolution.

Staff Management

• Create and maintain Front Desk staff schedules, including handling call-offs.
• Screen and onboard new employees, provide ongoing training, and conduct periodic performance evaluations.
• Mentor and lead the Front Desk team to uphold the company’s Guiding Principles.

Safety and Security

• Maintain knowledge of hotel life safety systems and emergency procedures.
• Ensure proper management of sensitive guest information and room key inventory.
• Monitor and enforce compliance with hotel safety protocols.

Other Responsibilities

• Ensure the lobby and front desk areas are always neat, organized, and welcoming.
• Collaborate with other departments to maintain operational efficiency and guest satisfaction.
• Complete any additional tasks as requested by the General Manager.

Requirements

Qualifications

• Minimum of 2 years of experience in a supervisory or management role within hospitality or a related field.
• Strong customer service and problem-solving skills.
• Proficiency in property management systems and other relevant hotel software is preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and maintain composure in a fast-paced environment.

Physical Demands

• Ability to stand and walk for extended periods.
• Occasionally required to lift and move items up to 20 pounds.