Assistant Hotel Manager - (Grave) - GVR

Station Casinos LLC.; Henderson (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Station Casinos LLC in Henderson, NV is seeking a Front Desk Supervisor to oversee daily hotel front desk operations, ensure proper check-in/check-out procedures, settle guest accounts, and maintain accurate balance records across departments.

The role demands strong communication, staff scheduling, budgeting support, and the ability to manage multiple tasks. Knowledge of AS-400 and LMS is required, as are Word/Excel skills and comfort with large databases.

Qualifications

• Minimum 2 years of Hotel/Front Desk experience.
• Ability to communicate effectively with Guests, Team Members and Management.
• Prior management experience in Hotel Operations/Front Desk preferred.
• Knowledge of AS-400 and LMS operating systems is required.
• Microsoft Word and Excel experience required.
• Must be comfortable working with large databases and spreadsheets.

Responsibilities

• Oversee daily operations of Hotel Front Desk and ensure proper check-in/check-out procedures.
• Manage guest accounts, settlements, and in-house balance maintenance.
• Maintain effective communication between Front Desk and other hotel operations (Maintenance, Housekeeping, Bell Service/Valet).
• Schedule staff according to daily arrival/departure volumes.
• Assist Hotel Manager with budgeting and forecasting to optimize occupancy and revenue.
• Maintain supply stock ordering and keep records of staff adherence to policies.
• Handle personal device usage and review of company documents as needed.

Skills

Team leadership

Communication

Decision making

Multi-tasking

Staff scheduling

Budgeting

Tools

AS-400

LMS

Microsoft Word

Microsoft Excel

Job description

Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and check-out procedures, Guest account settlement, and in-house account balance maintenance. Maintain and integrate effective communication between Front Desk and all Hotel operation departments, including Internal Maintenance, Housekeeping and Bell Service/Valet.Monitor and evaluate Team Members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by corporate and departmental standards. Schedule staff accordingly with regard to daily arrival and departure volume. Assist the Hotel Manager with budgeting and forecasting with the focus of long term occupancy and revenue generation. Maintain supply stock ordering. Maintain communication with Team Members to promote a positive work environment and maintain exemplary morale. Maintain proper records regarding Team Members' adherence to policies and procedures, and required counseling and disciplinary action. Responsible for personal device/cellular phone for job related operational tasks, job duties, review of Company documents, etc.

Qualifications

Minimum 2 years of Hotel/Front Desk experience preferred. Ability to communicate effectively with Guests, Team Members and Management. Prior management experience in Hotel Operations/Front Desk preferred.Ability to support and delegate duties. Ability to make decisions in a logical and time critical manner. Ability to handle multiple assignments in a time critical manner. Excellent communication skills, with emphasis on maintaining a team-oriented environment. Ability to plan, organize and follow through on special assignments and projects in a timely manner. Knowledge of AS-400 and LMS operating systems is required. Microsoft Word and Excel experience required. Must be comfortable working with large databases and spread sheets.