Assistant Head of User Services — Library Access & Circulation

The University Of Chicago; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

The University of Chicago Library seeks three Assistant Heads of User Services to supervise Regenstein, Crerar, Eckhart, and Social Work libraries. You will oversee access, circulation, and entry procedures, while ensuring excellent service and policy compliance.

Cross-train to cover shifts and act as a backup as needed. Qualifications include a college degree and 5–7 years in customer service, with strong supervisory and problem-solving abilities.

Qualifications

• Education: college or university degree in related field or equivalent.
• Work Experience: 5–7 years in a related job discipline.
• Certifications: ---

Responsibilities

• Oversee operations and staff leadership across service points.
• Develop, implement, and monitor service standards and training.
• Manage entry, access procedures, and security across libraries.
• Coordinate circulation, ILS, and interlibrary loan activities.
• Analyze department statistics and report findings to leadership.

Skills

Customer service orientation

Supervisory ability

Communication

Critical thinking

Attention to detail

Emotional intelligence

Education

Bachelor’s degree

College or university degree or equivalent

Tools

Microsoft Office

Library management systems (FOLIO, Alma, Voyager)

Scheduling software (When2Work, LibStaffer)

Customer service ticketing systems

Job description

The University of Chicago Library seeks three Assistant Heads of User Services to supervise Regenstein, Crerar, Eckhart, and Social Work libraries. You will oversee access, circulation, and entry procedures, while ensuring excellent service and policy compliance.

Cross-train to cover shifts and act as a backup as needed. Qualifications include a college degree and 5–7 years in customer service, with strong supervisory and problem-solving abilities.