Assistant Head Housekeeper - Operations Lead & Trainer

Best Western Yellowstone Crossing; Sheridan (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

Workstream seeks an Assistant Head Housekeeper to support the Head Housekeeper in daily housekeeping and laundry operations in Sheridan. You will ensure staff are efficiently deployed, uphold cleanliness standards, and step in to lead when the Head Housekeeper is absent.

You will oversee shift management, room assignments, QA inspections, and staff training, coordinating with Front Office and Maintenance. A hands-on leader with 1+ year supervisory hotel housekeeping experience is preferred;

Qualifications

• 1 year of supervisory or senior attendee experience in hotel housekeeping or similar operations preferred.
• Strong organizational skills and attention to detail are essential.
• Excellent communication and interpersonal skills are required.
• Familiarity with cleaning chemicals, equipment, and safety procedures is important.
• Basic proficiency with hotel management systems (PMS) is preferred.

Responsibilities

• Oversee and manage day-to-day housekeeping shift operations, ensuring tasks are completed on schedule.
• Prepare daily room assignments for Room Attendants and Housepersons based on occupancy reports.
• Conduct thorough daily inspections to ensure adherence to hotel cleanliness standards.
• Provide onboarding/training support and coaching to staff, maintaining professional standards.

Skills

Supervision

Organization

Communication

Safety procedures

PMS knowledge

Hands-on leadership

Education

High school diploma or equivalent

Tools

PMS

Job description

The Assistant Head Housekeeper supports the Head Housekeeper in managing the daily operations of the housekeeping and laundry departments. This role is primarily responsible for ensuring all housekeeping staff are efficiently deployed, maintaining high cleanliness standards through rigorous inspections, and stepping in to lead the department in the absence of the Head Housekeeper.

Key Responsibilities

I. Daily Operations & Supervision

• Shift Management: Oversee and manage the day-to-day operations of the housekeeping shift, ensuring all tasks are completed efficiently and on schedule.
• Room Assignments: Prepare daily room assignments for Room Attendants and Housepersons based on occupancy reports and priority requests.
• Quality Assurance: Conduct thorough daily inspections of clean guest rooms, public areas, and employee work areas to ensure strict adherence to hotel standards.
• Support: Provide direct operational support to staff, assisting with room cleaning or specialized tasks during high-occupancy periods or staffing shortages.

II. Team Training and Development

• Onboarding: Assist the Head Housekeeper with the onboarding and training of new team members, focusing on cleaning techniques, safety protocols, and guest service standards.
• Coaching: Provide ongoing coaching and immediate feedback to staff regarding performance, productivity, and adherence to uniform/grooming standards.
• Motivation: Help foster a positive, productive, and respectful work environment.

III. Administration and Coordination

• Maintenance Reporting: Promptly log and follow up on all maintenance issues reported by housekeeping staff, coordinating communication with the Maintenance department.
• Communication: Maintain close communication with the Front Office regarding room status updates, late checkouts, and priority clean requests.
• Paperwork: Assist with administrative duties such as updating checklists, processing daily reports, and managing lost and found logs.

IV. Guest Services and Problem Resolution

• Guest Contact: Respond promptly and courteously to all guest requests and inquiries, ensuring swift resolution and exceptional service delivery.
• Complaint Handling: Take ownership of and resolve guest issues related to housekeeping service or room cleanliness, escalating complex issues to the Head Housekeeper when necessary.

Qualifications

• Experience: Minimum of 1 year of experience in a supervisory or senior attendant role within a hotel housekeeping or similar operations department (preferred).
• Education: High school diploma or equivalent (required).
• Skills:
• Proven ability to supervise and motivate a team.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Familiarity with cleaning chemicals, equipment, and safety procedures.
• Basic proficiency with hotel management systems (PMS).
• Attributes:
• Service-oriented and a positive, hands-on leadership style.
• Physical ability to perform duties which may include standing, bending, and lifting.
• Flexibility to work various shifts, including weekends and holidays.