Housekeeping Assistant Manager

Stealth Management Group LLC; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Stealth Management Group LLC is seeking a Housekeeping Assistant Manager in Orlando, FL to support the housekeeping manager, supervise daily team activities, and maintain high cleanliness and guest satisfaction. The role includes training staff, scheduling, and coordinating with other departments to ensure smooth operations.

Qualified candidates will have a high school diploma and at least 2 years in housekeeping, with prior supervisory experience and English communication skills.

Qualifications

• Bachelor style qualifications not required but a strong supervisory background is needed.
• English proficiency in writing and speaking is essential.
• Experience in housekeeping or related hospitality role is required.
• Knowledge of cleaning chemicals, supplies, and equipment is expected.

Responsibilities

• Assist in managing the housekeeping team to complete tasks to standard.
• Conduct regular inspections of guest rooms and public areas.
• Train new staff and provide ongoing coaching.
• Manage cleaning supplies inventory and reorder as needed.
• Prepare staff schedules to ensure coverage during peaks and valleys.
• Address guest complaints regarding housekeeping promptly and professionally.
• Collaborate with maintenance and front desk to coordinate services.

Skills

Leadership

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Associate degree or certification in hospitality management or related field

Tools

Inventory management software

Scheduling tools

Job description

The Housekeeping Assistant Manager plays a critical role in ensuring the cleanliness, organization, and overall maintenance of the facility meet the highest standards of quality and guest satisfaction. This position supports the Housekeeping Manager in supervising and coordinating the daily activities of the housekeeping team, ensuring efficient workflow and adherence to safety and hygiene protocols. The Assistant Manager is responsible for training, motivating, and evaluating staff performance to maintain a productive and positive work environment. Additionally, this role involves inventory management, scheduling, and collaborating with other departments to address guest needs promptly. Ultimately, the Housekeeping Assistant Manager contributes to creating a welcoming and pristine environment that enhances the overall guest experience and operational excellence.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in housekeeping or a related hospitality role.
• Previous supervisory or team lead experience in a housekeeping environment.
• Basic knowledge of cleaning chemicals, supplies, and equipment.
• Ability to communicate effectively in English, both verbally and in writing.

Preferred Qualifications:

• Associate degree or certification in hospitality management or related field.
• Experience working in a hotel, resort, or large hospitality setting.
• Familiarity with inventory management software and scheduling tools.
• Bilingual abilities to communicate with diverse staff and guests.
• Strong customer service background with a focus on guest satisfaction.

Responsibilities:

• Assist in managing and supervising the housekeeping team to ensure all cleaning tasks are completed efficiently and to standard.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness and order.
• Train new housekeeping staff and provide ongoing coaching to improve performance and adherence to procedures.
• Manage inventory of cleaning supplies and equipment, placing orders as necessary to avoid shortages.
• Prepare staff schedules to ensure adequate coverage during peak and off-peak hours.
• Address and resolve guest complaints related to housekeeping services promptly and professionally.
• Collaborate with other departments such as maintenance and front desk to coordinate services and improve guest satisfaction.
• Ensure compliance with health, safety, and sanitation regulations at all times.

Skills:

The Housekeeping Assistant Manager utilizes strong leadership and organizational skills daily to coordinate team activities and ensure operational efficiency. Effective communication skills are essential for training staff, resolving guest concerns, and collaborating with other departments. Attention to detail is critical when inspecting rooms and public areas to maintain high cleanliness standards. Time management and scheduling skills help balance workload and staff availability to meet fluctuating demands. Additionally, problem-solving abilities are frequently applied to address unexpected challenges, such as supply shortages or staffing issues, ensuring smooth housekeeping operations.