Assistant Guest relations Manager

Hospitaliti; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Constance Ephelia Resort in New York, via Hosco, seeks an Assistant Guest Relations Manager to elevate guest experiences and uphold the highest service standards at a luxury property. The role emphasizes leadership, cross‑department collaboration, and personalized guest services, with a focus on VIP experiences, pre‑arrival coordination, and seamless operations.

Fluency in multiple languages and a background in hospitality are essential, with a proactive mindset and a commitment to exceptional

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Fluency in French, Italian, or Arabic, with excellent English communication.
• Minimum 3 years' experience in guest relations or hospitality management.
• Strong leadership and team management capabilities.
• Proficiency in hotel management software and Microsoft Office.

Responsibilities

• Ensure a warm welcome and fond farewell for all guests, creating memorable impressions.
• Organise and manage events, VIP arrivals, and personalised guest experiences tailored to individual preferences.
• Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction.
• Train and mentor new team members in guest relations best practices and luxury hospitality standards.
• Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery.
• Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes.
• Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up.
• Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences.
• Manage guest communications, including correspondence, special requests, and pre-arrival information.
• Monitor and maintain service quality standards across all guest touchpoints.
• Support the coordination of concierge services and arrange bespoke experiences for guests.

Skills

Leadership

Guest relations

Multilingual

Communication (English)

Team management

Customer service

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Microsoft Office Suite

Job description

Constance Ephelia Resort is hiring through Hosco in N.Y.S. Village. Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service.

Job Responsibilities

• Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions
• Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences
• Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction
• Train and mentor new team members in guest relations best practices and luxury hospitality standards
• Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery
• Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes
• Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up
• Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences
• Manage guest communications, including correspondence, special requests, and pre-arrival information
• Monitor and maintain service quality standards across all guest touchpoints
• Support the coordination of concierge services and arrange bespoke experiences for guests

Job Qualifications

• Bachelor's degree in Hospitality Management or related field
• Fluency in French, Italian, or Arabic, with excellent English communication skills (written and verbal)
• Minimum of 3 years' experience in guest relations or hospitality management, preferably in a luxury resort setting
• Strong leadership and team management capabilities
• Excellent problem-solving abilities, attention to detail, and composure under pressure
• Proficiency in hotel management software and Microsoft Office suite
• In-depth knowledge of luxury hospitality standards and practices
• Flexibility to work varying shifts, including weekends and holidays
• Cultural sensitivity and adaptability in a diverse environmentUnderstanding of Seychelles tourism industry (desirable)

WORK WITH CONSTANCE

Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another.

We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

Please see the full vacancy for the benefits offered by Constance Ephelia Resort.