Housekeeping Manager

Hawks Cay Resort; Marathon (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Matching

Hotel Room Discounts

Vacation/Holiday benefits

Job summary

Hawks Cay Resort in Marathon, FL seeks a Housekeeping Manager to lead luxury housekeeping operations across guest rooms, public areas, and back-of-house spaces, upholding five-star standards. The role is hands-on and requires a passion for creating pristine, welcoming environments.

You will train and manage staff, ensure brand standards, oversee scheduling, payroll, inventory, safety, and sustainability, and coordinate with Front Office and Maintenance to deliver exceptional guest experiences.

Qualifications

• 3–5 years of housekeeping management experience in a luxury hotel or resort setting.
• Proven leadership, communication, and team-building skills.
• Strong eye for detail, organization, and aesthetics.
• Excellent understanding of cleaning techniques, materials, and industry standards.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work with a diverse team.

Responsibilities

• Lead, train, and inspire the housekeeping and laundry teams to deliver luxury-level cleanliness and service.
• Maintain daily inspection routines for guest rooms, public areas, and employee spaces.
• Ensure all guest accommodations and resort areas meet brand standards.
• Manage scheduling, payroll, and inventory of cleaning supplies and linen.
• Develop and enforce quality assurance standards and safety protocols.
• Coordinate with Front Office and Maintenance to ensure seamless operations and guest satisfaction.
• Respond promptly to guest requests and feedback, ensuring quick and effective resolutions.
• Monitor performance, coach team members, and foster a culture of pride, teamwork, and professionalism.
• Oversee deep cleaning projects, special event setups, and seasonal maintenance programs.
• Uphold sustainability practices in product use and operational efficiency.

Skills

Leadership

Communication

Team-building

Attention to detail

Organization

Aesthetics

Flexibility

Job description

The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, order, and luxury presentation throughout the resort. This role oversees all housekeeping operations — including guest rooms, public areas, and back-of-house spaces — ensuring an exceptional guest experience that reflects the resort’s five-star standards. The ideal candidate is hands‑on, detail‑oriented, and passionate about creating a pristine and welcoming environment.

Key Responsibilities

• Lead, train, and inspire the housekeeping and laundry teams to deliver consistent luxury-level cleanliness and service.
• Maintain daily inspection routines for guest rooms, public areas, and employee spaces.
• Ensure all guest accommodations and resort areas meet brand standards.
• Manage scheduling, payroll, and inventory of cleaning supplies and linen.
• Develop and enforce quality assurance standards and safety protocols.
• Coordinate with Front Office and Maintenance to ensure seamless operations and guest satisfaction.
• Respond promptly to guest requests and feedback, ensuring quick and effective resolutions.
• Monitor performance, coach team members, and foster a culture of pride, teamwork, and professionalism.
• Oversee deep cleaning projects, special event setups, and seasonal maintenance programs.
• Uphold sustainability practices in product use and operational efficiency.

Qualifications

• 3–5 years of housekeeping management experience in a luxury hotel or resort setting.
• Proven leadership, communication, and team-building skills.
• Strong eye for detail, organization, and aesthetics.
• Excellent understanding of cleaning techniques, materials, and industry standards.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work with a diverse team.

Preferred Attributes

• Bilingual (English/Spanish/Creole) highly desirable.
• Commitment to service excellence and guest delight.
• Passion for hospitality and maintaining the beauty of luxury spaces.

Benefits

EOS Hospitality is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment- you!

For your physical and mental wellness, we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness EOS provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing EOS as the employer of your future.

EOS Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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