Assistant Grand Vendeur - Miami Design District, Women's

Christian Dior Couture; Miami (NM); On-site; USD 40,000 - 65,000; Full time

Job summary

Christian Dior Couture in the United States seeks an Assistant to Grand Vendeur to support the senior salesperson and uphold couture service standards.

You will manage client communications, appointments, transactions, and aftersales, while maintaining client profiles in Dior Star CRM.

Ideal candidates have 1–2 years of luxury retail experience, strong communication and organizational skills, and the ability to stay calm under pressure in a fast-paced boutique.

Qualifications

• 1–2 years of luxury retail experience preferred.
• Strong brand and product knowledge.
• Excellent communication skills.
• Remain calm and organized in a fast-paced environment.

Responsibilities

• Assist Grand Vendeur with appointments and client communications.
• Process transactions on behalf of Grand Vendeur.
• Provide aftersales service to Grand Vendeur clients.
• Record client details and maintain profiles in Dior Star CRM.

Skills

Sense of urgency

Attention to detail

Follow up

Organizational skills

Job description

Job Purpose

The Assistant, Grand Vendeur is responsible for assisting the Grand Vendeur with the day-to-day job functions to successfully support his/her clients and sales. The Assistant must maintain the highest level of customer service in all communications in line with Christian Dior expectations.

Position

The Assistant, Grand Vendeur is responsible for assisting the Grand Vendeur with the day-to-day job functions to successfully support his/her clients and sales. The Assistant must maintain the highest level of customer service in all communications in line with Christian Dior expectations.

Job responsibilities

Tasks and Responsibilities

• Assist Grand Vendeur with all appointments and client communications
• Process transactions on behalf of the Grand Vendeur
• Provide aftersales service to Grand Vendeur clients
• Assist Grand Vendeur by facilitating communication with clients, management, and boutique network
• Manage all incoming requests to the Grand Vendeur
• Execute miscellaneous housekeeping & administration tasks when needed
• Prioritize / project manage deliveries and shipments for Grand Vendeur clients
• Assist with gifts and letters for clients-birthdays, anniversaries, etc
• Record client details and maintain client profiles within Dior Star CRM platform
• Manage sales through platform on behalf of Grand Vendeur
• Strong client knowledge with a sense of urgency on client service and problem solving

Profile

Skills and Competencies

• Sense of urgency and strong communication skills
• Excellent attention to detail and ownership of client information
• Strong follow up and follow through skills
• Agile and adaptable
• Excellent Organizational Skills
• Ability to learn quickly when facing new problems
• Ability to think outside the box when solving client problems
• Ability to multitask and work efficiently

Requirements

• 1-2 years of retail experience preferably in a luxury market
• Strong brand and product knowledge
• Strong interpersonal and relationship building
• Strong communication skills
• Remain calm and organized while operating at a fast pace